Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

Possible Cause

What To Do

Not draining

Load is out of balance

• Redistribute clothes and run drain & spin or rinse & spin.

Not spinning

 

• Increase load size if washing small load containing heavy and light

Not agitating

 

items.

 

Pump clogged

• See page 13 on how to clean the Pump Filter.

 

Drain hose is kinked or

• Straighten drain hose and make sure washer is not sitting on it.

 

improperly connected

 

 

Household drain may be

• Check household plumbing. You may need to call a plumber.

 

clogged

 

 

Drain hose siphoning; drain

• Ensure there is an air gap between hose and drain.

 

hose pushed too far down the

 

 

drain

 

Leaking water

Door gasket is damaged

• Check to see if gasket is seated and not torn. Objects

 

 

left in pockets may cause damage to the washer (nails,

 

 

screws, pens, pencils)

 

 

• Water may drip from the door when the door is opened.

 

 

This is a normal operation.

 

 

• Carefully wipe off rubber door seal. Sometimes dirt or

 

 

clothing is left in this seal and can cause a small leak

 

Check back left of washer

• If this area is wet, you have oversudsing condition.

 

for water

Use less detergent.

 

Fill hoses or drain hose is

• Make sure hose connections are tight at washer and faucets and

 

improperly connected

make sure end of drain hose is correctly inserted in and secured to

 

 

drain facility.

 

Household drain may be

• Check household plumbing. You may need to call a plumber.

 

clogged

 

 

Dispenser clogged

• Powder soap may cause clogs inside the dispenser and cause water

 

 

to leak out the front of the dispenser. Remove drawer and clean both

 

 

drawer and inside of dispenser box.

 

 

Please refer to Cleaning the Washer section.

 

Incorrect use of detergent

• Use only HE and correct amount of detergent.

 

Dispenser box cracked

• If new installation, check for crack on inside of dispenser box.

Clothes too wet

Load is out of balance

• Redistribute clothes and run drain & spin or rinse & spin.

 

 

• Increase load size if washing small load containing heavy

 

 

and light items.

 

 

• The machine will slow the spin speed down to 410 rpm if

 

 

it has a hard time balancing the load. This speed is normal.

 

Pump clogged

• See page 13 on how to clean the Pump Filter.

 

Overloading

• The dry weight of the load should be less then 16 lbs.

 

Drain hose is kinked or

• Straighten drain hose and make sure washer is not sitting on it.

 

improperly connected

 

 

Household drain may be

• Check household plumbing. You may need to call a plumber.

 

clogged

 

 

Drain hose siphoning; drain

• Ensure there is an air gap between hose and drain.

 

hose pushed too far down the

 

 

drain

 

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GE GFWS2600, GHWS3605, GFWS2605, GFWS2505, GFWS3705, GFWS2500, GFWS3700, GHWS3600, GFWR4805 Problem Possible Cause What To Do