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Samsung UE78JS9500TXXU, UE88JS9500TXZF, UE65JS9500TXZF manual Troubleshooting and Maintenance

Models: UE78JS9500TXXU UE88JS9500TXXC UE65JS9500TXXC UE65JS9500TXXU UE88JS9500TXZT UE88JS9500TXXU UE65JS9500TXZT UE88JS9500TXZF UE78JS9500TXZT UE78JS9500TXXC UE78JS9500TXZF UE65JS9500TXZF

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Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions

on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues

Solutions and explanations

 

 

The TV is not powered on.

Make sure that the power cord is connected and that the remote has live batteries and

 

is functioning properly. If the power cord is properly connected and the remote control is

 

operating normally, there might arise a problem with the antenna cable connection, or the

 

cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/

 

set-top box.

 

 

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

 

Make sure that the wall outlet is working.

 

Try pressing the Pbutton on the TV to make sure that the problem is not with the remote. If

 

the TV turns on, refer to “The remote control does not work” below.

 

 

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV and

 

external devices.

 

Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match

 

the TV's input connections. For example, if an external device’s output is HDMI, connect it to

 

an HDMI input on the TV.

 

Make sure that your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it and reconnecting the device's power cable.

 

 

The remote control does

Replace the remote control batteries. Make sure that the batteries are installed with their poles

not work.

(+/–) in the correct direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the TV from 1.5~1.8 m away.

 

 

The Cable or set-top box

Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or

remote control doesn’t

set-top box user manual for the SAMSUNG TV code.

turn on/off the TV or

 

adjust the volume.

 

 

 

English

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Samsung UE78JS9500TXXU, UE88JS9500TXZF, UE65JS9500TXZF, UE78JS9500TXZF, UE88JS9500TXZT manual Troubleshooting and Maintenance
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UE78JS9500TXXU, UE88JS9500TXXC, UE65JS9500TXXC, UE65JS9500TXXU, UE88JS9500TXZT specifications

The Samsung UE78JS9500TXZF, UE65JS9505QXXE, UE65JS9500LXXH, UE88JS9580QXZG, and UE78JS9500TXZT are part of Samsung's premium Ultra HD 4K line of televisions that epitomize cutting-edge display technologies and user-friendly features. Each model caters to distinct viewing preferences while offering exceptional quality and performance.

These televisions leverage Samsung's proprietary Quantum Dot technology, delivering vibrant and accurate colors that enhance the viewing experience. This technology allows for a broader color spectrum and improves color volume, ensuring that colors remain true-to-life regardless of the brightness level. With 4K Ultra HD resolution at 3840 x 2160 pixels, viewers can enjoy detailed imagery with stunning clarity.

The models also feature Samsung’s Precision Black technology, which deepens the blacks and increases contrast, producing deeper shadows without sacrificing details. Coupled with SUHD Re-mastering Engine, this technology ensures that even non-4K content looks stunning, as it upscales lower resolution images to nearly 4K quality.

Smart functionality is another highlight across these models, powered by Samsung's Tizen operating system. Users can easily navigate through various apps, streaming services, and smart home integrations, elevating the convenience of modern television watching using the intuitive Smart Hub interface.

In terms of design, these televisions feature a sleek and modern aesthetic, with ultra-slim bezels that maximize screen space and create an immersive viewing experience. Additional functionalities include the One Connect box, which provides simplified connections for all devices, supporting a clutter-free home entertainment setup.

Audio quality is not overlooked, with built-in Dolby Digital Plus and DTS codecs providing rich and immersive sound to complement the stunning visuals. Many of these models support object-based audio formats, further enhancing the cinematic experience.

Additionally, features such as Auto Depth Enhancer and Peak Illuminator enhance the viewing experience by optimizing image detail dynamically, refining depth, and improving the brightness of key areas on the screen.

Overall, the Samsung UE78JS9500TXZF, UE65JS9505QXXE, UE65JS9500LXXH, UE88JS9580QXZG, and UE78JS9500TXZT represent a blend of form and function, merging state-of-the-art technology with superior design to create an unparalleled viewing experience, making them prime choices for any home theater enthusiast.