Common issues
Can’t Connect to Network or
Apps (For Internet supported
models only)
tMake sure the TV has a network
connection (MENU > Network >
Network Status)
tContact your Internet service
provider.
No Picture/Sound or Distorted
Picture/Sound from an External
Device
tMake sure your connection to the
device is correct.
tPerform a TV Self Diagnosis to
identify the problem (MENU >
Support > Self Diagnosis > Sound
or Picture Test)
tChange the picture size. (Use the
“P.SIZE” button on your remote.)
Poor Picture Quality
tSelect High Definition (HD) channels
or programs.
Your Settings are Lost after 5
Minutes
tChange to Home Mode (MENU >
Support > Use Mode > Home Use)
“Weak or No Signal” Displayed
in TV Mode/Cannot Find Channel
tPress the SOURCE button on your
remote.
tIf the TV is not connected to a cable
or satellite box, run Auto Program
to search for channels (MENU >
Broadcasting > Auto Program)
Can’t See All Apps or Apps Not
Working
tReset Smart Hub (MENU > Smart
Hub > Smart Hub Reset)
The stand is wobbly or crooked
tMake sure the indicator arrows
on the stand and stand holder are
properly aligned.
The TV won’t turn on
tMake sure all cables are fully inserted
and that the remote has batteries
installed.