Common issues Can't Connect
to
Network
or
Apps (For Internet supported
model only)
Make sure the
1V
has a network
connection (MENU > Network >
Network status).
, Contact your Internet service provider.
No Picture/Sound
or
Distorted
Picture/Sound from an External
Device
Make sure your connection to the
device
is
correct.
Perform a
1V
Self Diagnosis
to
identify
the problem (MENU>
Support>
Self
Diagnosis > Sound or Picture Test).
Change the picture size. (Use the
"P.Size" button on your remote.)
Poor Picture Quality
Select High Definition
(HD)
channels
or programs.
Your Settings are Lost after 30
Minutes
Change to Home Mode (MENU >
Support > Use
Mode>
Home Use).
"Weak
or
No Signal" Displayed in
TV
Mode/Cannot Find Channel
Press the SOURCE button on your
remote.
• If the
1V
is not connected
to
a cable
or
satellite box, run Auto Program
to
search for channels (MENU >
Broadcasting>
Auto Program).
Can't See All Apps
or
Apps Not
Working
Reset Smart Hub (MENU > Smart
Hub > Smart Hub Reset).
The stand is
wobbly
or
crooked
:f!)
Make sure the indicator arrows on the
stand and stand holder are properly
aligned.
The TV
won't
turn on
Make sure
all
cables are fully inserted
and that the remote has batteries
installed.
My
remote, gestures,
and/or
voice does not
work
~w,
The
1V
ships with protective stickers
covering some
of
the sensors. Make
sure
all
of the stickers have been
removed.