Common issues
Can’t Connect to Network or
Apps (For Internet supported
models only)
tMake sure the TV has a network
connection (MENU > Network >
Network Status).
tContact your Internet service provider.
No Picture/Sound or Distorted
Picture/Sound from an External
Device
tMake sure your connection to the
device is correct.
tPerform a TV Self Diagnosis to identify
the problem (MENU > Support > Self
Diagnosis > Sound or Picture Test).
tChange the picture size. (Use the
“P.Size” button on your remote.)
Poor Picture Quality
tSelect High Definition (HD) channels
or programs.
Your Settings are Lost after 5
Minutes
tChange to Home Mode (MENU >
Support > Use Mode > Home Use).
“Weak or No Signal” Displayed in
TV Mode/Cannot Find Channel
tPress the SOURCE button on your
remote.
tIf the TV is not connected to a cable
or satellite box, run Auto Program
to search for channels (MENU >
Broadcasting > Auto Program).
Can’t See All Apps or Apps Not
Working
tReset Smart Hub (MENU > Smart
Hub > Smart Hub Reset).
The stand is wobbly or crooked
tMake sure the indicator arrows on the
stand and stand holder are properly
aligned.
The TV won’t turn on
tMake sure all cables are fully inserted
and that the remote has batteries
installed.
My remote, gestures, and/or
voice does not work
tThe TV ships with protective stickers
covering some of the sensors. Make
sure all of the stickrs have been
removed.