Common issues
Can’t Connect to Network or Apps (For Internet supported models only)
tMake sure the TV has a network connection (MENU > Network > Network Status).
tContact your Internet service provider.
No Picture/Sound or Distorted Picture/Sound from an External Device
tMake sure your connection to the device is correct.
tPerform a TV Self Diagnosis to identify the problem (MENU > Support > Self Diagnosis > Sound or Picture Test).
tChange the picture size. (Use the “P.Size” button on your remote.)
Poor Picture Quality
tSelect High Definition (HD) channels or programs.
Your Settings are Lost after 5 Minutes
tChange to Home Mode (MENU > Support > Use Mode > Home Use).
“Weak or No Signal” Displayed in TV Mode/Cannot Find Channel
tPress the SOURCE button on your remote.
tIf the TV is not connected to a cable or satellite box, run Auto Program to search for channels (MENU > Broadcasting > Auto Program).
Can’t See All Apps or Apps Not Working
tReset Smart Hub (MENU > Smart Hub > Smart Hub Reset).
The stand is wobbly or crooked
tMake sure the indicator arrows on the stand and stand holder are properly aligned.
The TV won’t turn on
tMake sure all cables are fully inserted and that the remote has batteries installed.
My remote, gestures, and/or voice does not work
tThe TV ships with protective stickers covering some of the sensors. Make sure all of the stickrs have been removed.
