Getting Support, Getting Remote Support

Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

MENU > Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely. These features are only available when your TV is connected to the Internet.

Getting Remote Support

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you

●● Reset your TV to its factory settings.

●● Install recommended firmware updates

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Samsung UN65HU8550 manual Getting Support, Support through Remote Management, Getting Remote Support

Contents

Manual Contents Internet Connection TV Viewing General Troubleshooting Usability depends on your specific model and local region Using Smart Hub Using Smart Hub Setting up Voice Control Using Voice Control Setting up Motion Control Using Motion Control Setting the Samsung Smart Control Using the Samsung Smart Control Using the Samsung Smart Control Using the Multi-Link Screen Using Multi-Link Screen Video Device Connections Antenna Connection Hdmi Connection Component Connection AV1 Composite A/V Connection Hdmi ARC Connection Audio Input and Output Connections Digital Audio Optical Connection Connecting to a Computer Audio Output ConnectionTo use the TV as a Computer Monitor Connecting Through the Hdmi Port Connecting With a DVI to Hdmi Cable Connecting Through Dlna Using Your Home Network Connecting Through Samsung Link Connect Through Samsung Link Connecting To a Mobile DeviceConnect Using an MHL to Hdmi cable Connect Through Dlna Using Your Home Network Connecting With an MHL to Hdmi Cable Connecting via a mobile device Screen MirroringMenu Network Screen Mirroring 222 333 Connecting by Automatically Allowing the Connection Navigate to Menu Network Wi-Fi Direct Try Now Connecting via Smart View Specifying the Name of the TV on a NetworkMenu Network Device Name Try Now Switching Between Video Sources Other Functions Available When You Display the Source ListUniversal Remote Function Low Battery Alarm Window Installing Batteries into the Samsung Smart Control Reconnecting the Samsung Smart Control Pairing the Samsung Smart Control Button Functions Source Size Additional Functions Operating the TV by Moving the Samsung Smart Control Using the Touch Pad and the Directional Buttons Moving the Focus or PointerEntering a Menu / Selecting an Item Displaying a Context-sensitive Menu in Smart Hub Changing the Smart Hub PanelScrolling on the Web Browser Tools Displaying and Using the On-Screen Remote Menu Menu System Universal Remote Setup Try Now Connecting the IR Extender Cable Setting Up the Universal Remote Control Select the Universal Remote Setup iconControlling an External Device with the TV Remote Universal Remote Features Menu System Device Manager Keyboard Settings Try Now Connecting a KeyboardConnecting a USB Keyboard Connecting a Bluetooth Keyboard Try Now Using the Keyboard Input Languages, Keyboard Type, and Switch Language KeyChanging Keyboards Try Now Menu System Device Manager Mouse Settings Try Now Connecting a MouseConnecting a USB Mouse Connecting a Bluetooth Mouse Try Now Primary Button Using the MouseChanging Mice Try Now Changing Mouse Buttons and Pointer Speed Try Now Recommended text Entering Text Using the On-Screen Qwerty KeypadUsing Additional Functions Reset recommended text data Using Cat 7 LAN Cables Establishing a Wired Internet Connection Connecting to a Wired Internet Network Automatically Menu Network Network Settings Try NowWall-mounted LAN Outlet Menu Network Network Settings Connecting to a Wired Internet Network Manually IP Settings IP Settings screen, set IP Setting to Enter Manually Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet Connection Wireless network Connecting to a Wireless Internet Network Manually Connecting to a Wireless Internet Network with WPS No network cable found Try Now Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues IP auto setting failed Try Now Troubleshooting Wireless Internet Connectivity Issues Wireless network connection failed, Try Now Try NowUnable to connect to a wireless router Try Now Try Now Checking the Internet Connection Status Menu Network Network Status Try NowView the current network and Internet status Launching Multi-Link Screen Using Multi-Link ScreenSelecting a Feature Changing the Channel/Volume Selecting the Audio-Source Screen Pairing Bluetooth HeadphonesPut the Bluetooth headphones in the pairing-ready status Select Speaker Settings from the Settings menu Menu Support Self Diagnosis Smart Hub Connection Test Testing Smart Hub connectionsSmart Hub Menu Smart Hub Open Smart Hub Opening the First Screen Settings Setting your favorite itemDeleting browsing history Moving to the Panel Screen Using the Smart Hub Tutorial Using Smart Hub with a Samsung Account Creating a Samsung AccountMenu Smart Hub Samsung Account Page Creating a Samsung Account using a Facebook Account Signing in to a Samsung AccountMenu Smart Hub Samsung Account Log Menu Smart Hub Samsung Account Link Service Accounts Linking Your Samsung Account to External Service AccountsLinking a Service Account Disconnecting a Linked Account Deleting a Samsung Account from the TV Changing and Adding Information to a Samsung Account View detail Using the Games PanelUsing Supported Features via the Pop-Up Menu Download/Remove Launching a Game Installing and Running a GameQuickly Installing Games Installing a Game from the Detailed Game Information Screen Rating/Sharing/Reviewing a Game Managing Downloaded or Purchased GamesUpdating a Game Removing a Game Using the Samsung Apps Panel Multi Delete Update AppsMove Delete Selected app is installed on the TV Installing an AppQuick Installation Lets you update the apps when updates are available Additional Notes Installing an App from the Detailed App Information Screen Web Browser Default AppsLaunching an App Manual Relocating an App on the Apps Screen Deleting an App from the TVDeleting an App Removing Multiple Apps Setting Auto App UpdateRating/Reviewing an App Updating Apps Menu Smart Hub Apps Settings Using Other App Features and FunctionsSetting Push Notification Using Channel Bound Apps Popular Videos Using the On TV PanelViewing the Program Schedule of Digital Channels Program Recommendations by Time Viewing Detailed Program Information Menu Smart Hub On TV Settings On TV Setup Configuring On TV SettingsReceiving Recommended Content Notification Removing Adult Content from the Recommended List View the movies and TV programs registered as Favorites Using the Movies & TV Shows PanelFeatured Favorites Trending MoviesTV Shows Trailers Menu Smart Hub VOD Rating Lock Preventing Children from Watching Adult ContentAdding Content to Favorites Watching a Movie/TV Program Rating and Sharing a Purchased Content Rating ContentWriting a Content Review on an SNS Social Networking Site Using the Multimedia Panel Playing Photos, Videos, and Music Playing Media Content Saved on a USB Device Safely Removing a USB DeviceTo exit, press the button or Return button Allowing Connections with a Computer/Mobile Device Playing Multimedia Content Saved on a Computer/Mobile Device When Connected Through Dlna Using Your Home Network Playing Media Content Saved in a Storage Service When Connected Through Samsung Link Previous / Next SettingsButtons and Functions Available While Viewing Photos Pause / Play Rewind / Fast Forward Buttons and Functions Available While Viewing Videos Picture Size Shuffle Sound ModeButtons and Functions Available While Playing Music Repeat Options Functions on the Media Content List ScreenFilter Sort By This function is not available in the U.S.A. and Canada Using the NewsON PanelNews Weather Using the Soccer Panel Select Edit teams on the Soccer panel Setting Your Favorite TeamModifying the Favorite Team List Deleting favorite teams Menu System Voice Control Try Now Using Imperative Voice ControlUsing the Voice Recognition Tutorial Try Now Controlling the TV with Your Voice Voice Control Learning Voice Control Basics Changing the Voice Control Language Try NowMenu System Voice Control Language Using Interactive Voice Control Selecting a Gender for the TV Voice Try Now Enabling/Disabling TV Voice Try Now Controlling the TV using Motions Motion Control Testing Ambient Illumination Using the TV CameraMenu System Motion Control Try Now Menu System Motion Control Motion Control Try Now Using the Motion Control TutorialActivating Motion Control Learning Motion Control Basics Moving from one Smart Hub panel to another Adjusting Pointer Speed Try NowShowing and Hiding Animated Motion Guide Try Now Returning to the previous menu Motion Control Layout on the TV Screen Motion Control Screen Layout Motion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Using Face Recognition Registering Your Face to Your Samsung AccountSelect Take Picture Signing in to a Samsung Account Using Face Recognition Changing Your Login Method to Face Recognition Navigating the Program Schedule Using the GuideDigital Broadcast Information at a Glance Channel Filter Viewing Detailed Information Edit Favorite ChannelsTo use Edit Favorite Channels Checking Current Program Info Changing the broadcast signalDigital Channel Signal Info and Strength Menu Support Self Diagnosis Signal Information Try Now Recording Programs Formatting a USB Recording DeviceMultimedia USB Drive Check Device Default Recording DeviceManaging USB Recording Devices Format Device Select Broadcasting Schedule Manager Recording ProgramsInstant Recording You can record current and upcoming programs Buttons and Functions Available While Recording a Program Menu Broadcasting Schedule Manager Managing the Schedule Recording ListDeleting Schedule Recording Sessions Editing Schedule Recording Sessions Stop Buttons and Features Available while playing RecordingsViewing Recorded Programs Zoom Live TV Highlight Player Caption Options Saved File List FeaturesManaging Recorded Files Sorting the Saved File List Program Info Screen Setting Up a Schedule ViewingDigital Channel Schedule Viewing Guide Screen Analog Channel Schedule Viewing Program Info ScreenMenu Broadcasting Schedule Manager Try Now Editing a Schedule Viewing Canceling a Schedule Viewing Using Timeshift Go to Live TV / Stop TimeshiftPause Viewing the Added Channels or Favorites Lists Using the Channel ListUsing Options Menu Broadcasting Channel List Try Now Menu Broadcasting Edit Channel Try Now Registering, Removing, and Editing ChannelsRegistering and Removing Channels Removing Registered Channels Adding Back Removed Channels Editing Registered Channels Categories on the left Blocking Programs Using the TV RatingProgram Rating Lock Menu Broadcasting Program Rating Lock Blocking based on Movie Rating Mpaa Blocking Based on Canadian English RatingFrom the Mpaa Blocking Based on Canadian French Rating Blocking Based on Downloadable U.S. RatingWatching Blocked / Restricted Programs Menu Broadcasting Edit Favorites Try Now Creating a Personal Favorites ListRegistering Channels as a Favorites Registering the Current Channel as a Favorite Registering Multiple Channels as Favorites Selecting from Favorite List Channels Only Rename Favorites Editing a Favorites ListEdit Favorites Screen Menu Items Copy to Favorites Select Change Fav Removing Registered Channels from a Favorites ListRearranging a Favorites List To remove channels from a favorite list Renaming a Favorites List Copying Channels from One Favorites list to AnotherTo copy channels from one favorite channels list to another Making Sports Programs More Realistic with Soccer Mode Enabling Soccer ModeExtracting Highlights Automatically Record Functions Available While Watching Sports in Soccer ModePress the E button. The following buttons appear Save as Highlight Watch Live TV at the same time Viewing a game recorded in Soccer ModePause or resume the video Fast forward Selecting the Caption Language Try Now TV-Viewing Support FeaturesShowing Captions Enabling Captions Try Now Font Color Return to DefaultSize Font Style PIP Broadcast Viewing Enabling the Audio Guide for the Video Description Scanning for Available Channels Selecting the Broadcast Audio LanguageSelecting the Broadcast Audio Language Digital Remove Scrambled Channels Fine-Tuning the ScreenMenu Broadcasting Channel Settings Fine Tune Try Now Menu Broadcasting Channel Settings Clear Scrambled Channel Choosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture Quality Adjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now Adjusts the primary color intensityColor Space Try Now White Balance Try Now Adjusting the Picture for Easier Viewing Picture Options Film Mode Try Now Auto Motion Plus Try NowSmart LED Viewing in 3D Starting 3DMenu Picture 3D Menu Picture 3D 3D Mode Changing the 3D Mode Displaying 3D Content in 2D Adjusting the 3D EffectAdjusting the 3D Viewpoint Adjusting the 3D Depth Sound Select Picture Support Functions Choosing the Right Screen Size Try Now Changing the Picture Size and Position Menu Picture Picture Size Position Resetting the Picture Mode SettingsAdjusting the Screen Position Try Now Menu Picture Reset Picture Try Now Changing the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the EnvironmentUsing Sound Effects Selecting Speakers Sound Support Functions Listening to TV Sound through Samsung Bluetooth Audio Designating the TVs Installation Type Listening to 3D Audio in 3D Mode Resetting All Sound SettingsEnabling Digital Audio Output Menu System Time Clock Clock Mode Try Now Setting the Time and Using the TimerSetting the Current Time Setting the Clock using Digital Broadcast Info Menu System Time Clock Clock Set Try Now If the Clock is Wrong in Auto ModeSetting the Clock Manually Menu System Time Clock Time Offset Try Now Using the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using the Off Timer Menu System Time Off Timer Try NowSet the time that the TV turns off automatically Using the Screen Burn Protection and Energy Saving Features Using Energy Saving FeaturesPreventing Screen Burn Auto Turn Off Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC Menu System Anynet+ HDMI-CEC Try Now Anynet+ HDMI-CEC Using Anynet+ HDMI-CECAccessing the External Devices Menu Selecting an External Device Using the e-Manual Additional e-Manual FeaturesLaunching the e-Manual Loading Reference Pages Accessing the Menu from the e-ManualUsing History to Load Previously Read Pages Configuring Auto Update Updating the TV’s Software Update nowMenu Support Software Update Try Now Menu Support Software Update Update now Try Now Manually, Using a USB Flash Drive Enabling Automatic Software Updates Protecting the TV from Hacking and malicious codeChecking the TV and Connected Storage Media If malicious code is detected Automatically Scanning when the TV is Powered OnMenu System Smart Security Settings Auto Scan Automatically Adding malicious code to the Blocked List Checking Notifications Using Other FunctionsSetting Up a Password Changing the Menu Language TV Menus Menu System Accessibility Voice GuideEnabling Voice Guides for the Visually Impaired Channel List Source Guide On TV Voice Control Adjusting the Menu Transparency Changing the Volume, Speed, Pitch and Level of Voice GuideWhite Text on Black Background High Contrast Expanding the Smart Hubs Focus Area Showing/Hiding the Samsung Logo while BootingEnabling the TV to Boot Faster Enabling/Disabling the Front Indicators Evolution Kit Backup Update Recorded ProgramsEnabling Game Mode Enjoying Rich Colors and Superior Picture Quality BD Wise Menu System General BD Wise Try NowMenu System DivX Video On Demand Try Now Restoring the TV to the Factory Settings Menu Support Self Diagnosis Reset Try NowMenu Support Use Mode Try Now Getting Remote Support Diagnose your TV Adjust the TV settings for youGetting Support Support through Remote Management Menu Support Contact Samsung Try Now Finding the Information You Need for ServiceHaving a Samsung Tech service your TV remotely is easy How Does it Work? There is a problem with the picture Testing the PictureMenu Support Self Diagnosis Picture Test Try Now Setup or Auto Program Broadcasting Auto Program Testing the Sound Cant hear the sound clearlyMenu Support Self Diagnosis Sound Test Try Now Testing 3D Picture Quality Cant see 3D images clearlyMenu Support Self Diagnosis 3D Picture Test There is a problem with the broadcast My computer wont connectCant connect to the Internet Schedule Recording cannot Schedule Recording/Timeshift function isnt working Anynet+ HDMI-CECfrom the list, and then a device Anynet+ HDMI-CEC isnt working Am having trouble launching/using apps Want to reset the TVMy file wont play Signal Information Other Issues Broadcasting option 3D Precautions Read Before Using 3D Viewing ModePage Safety Precautions Recommendation Disclaimer Recommendation with Voice InteractionRecommendation 3D Mode Horizontal Line Vertical Line Pixel Frame Supported Resolutions for 3D ModesThese specifications apply to the 169 display ratio only 3D Mode L/R, T/B Computer via Hdmi Cable ComponentDigital Channel Videos/Photos If Hdmi UHD Color is set to Off Supported Resolutions for UHDHdmi Connector except for the MHL-to-HDMI Connector MHL-to-HDMI Connector Face Recognition Read Before Using Voice, Motion, or Face RecognitionVoice, Motion, and Face Recognition Precautions Using the TV Camera Voice Control Motion Control Requirements for Using Voice, Motion, or Face Recognition Requirements for Using Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Video, or Music Files Photo, Video, and Music File Use LimitationsCompatible Storage Devices for File Transfers Supported Internal Subtitles Supported External Subtitles Supported Music Formats and Codecs Supported Image Formats and Resolutions MPEG1 Svaf Supported Video Codecs Other Restrictions Video DecodersAudio Decoders Read After Installing the TV Picture Sizes and Input SignalsInstalling an Anti-Theft Lock Read Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols IBM Read Before Connecting a Computer Supported Resolutions Vesa DMT CEA-861 Supported Resolutions for Video Signals License Open Source License Notice DVI Digital Visual Interface Glossary480i/480p/720p/1080i/1080p ARC Audio Return Channel Dynamic versus Static IP Addresses EthernetComponent Connection

Samsung UN65HU8550 Getting Support, Support through Remote Management, Getting Remote Support

Models: UN65HU8550