Checking the Internet Connection Status | Samsung UN65HU8550

Connected to a local network, but not to the Internet Try Now

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Make sure that the Internet LAN cable is connected to the router's external LAN port.

Check the DNS values in IP Settings.

If the problem persists, contact your Internet Service Provider.

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Checking the Internet Connection Status

MENU > Network > Network Status Try Now

Network

Network Status

Network Settings

Wi-Fi Direct

AllShare Settings

Device Name

[TV]Samsung L…

"" Your TV's menu may differ from the image above, depending on the model.

View the current network and Internet status.

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Samsung UN65HU8550 manual Checking the Internet Connection Status, Menu Network Network Status Try Now

Contents

Manual Contents Internet Connection TV Viewing General Troubleshooting Using Smart Hub Usability depends on your specific model and local region Using Smart Hub Using Voice Control Setting up Voice Control Using Motion Control Setting up Motion Control Using the Samsung Smart Control Setting the Samsung Smart Control Using the Samsung Smart Control Using Multi-Link Screen Using the Multi-Link Screen Antenna Connection Video Device Connections Hdmi Connection Component Connection Composite A/V Connection AV1 Audio Input and Output Connections Hdmi ARC Connection Digital Audio Optical Connection Audio Output Connection Connecting to a ComputerTo use the TV as a Computer Monitor Connecting Through the Hdmi Port Connecting With a DVI to Hdmi Cable Connecting Through Samsung Link Connecting Through Dlna Using Your Home Network Connect Through Dlna Using Your Home Network Connecting To a Mobile DeviceConnect Using an MHL to Hdmi cable Connect Through Samsung Link Connecting With an MHL to Hdmi Cable Screen Mirroring Connecting via a mobile deviceMenu Network Screen Mirroring Connecting by Automatically Allowing the Connection 222 333 Navigate to Menu Network Wi-Fi Direct Try Now Specifying the Name of the TV on a Network Connecting via Smart ViewMenu Network Device Name Try Now Other Functions Available When You Display the Source List Switching Between Video SourcesUniversal Remote Function Installing Batteries into the Samsung Smart Control Low Battery Alarm Window Pairing the Samsung Smart Control Reconnecting the Samsung Smart Control Button Functions Source Size Operating the TV by Moving the Samsung Smart Control Additional Functions Moving the Focus or Pointer Using the Touch Pad and the Directional ButtonsEntering a Menu / Selecting an Item Changing the Smart Hub Panel Displaying a Context-sensitive Menu in Smart HubScrolling on the Web Browser Displaying and Using the On-Screen Remote Tools Menu Connecting the IR Extender Cable Menu System Universal Remote Setup Try Now Select the Universal Remote Setup icon Setting Up the Universal Remote ControlControlling an External Device with the TV Remote Universal Remote Features Connecting a Bluetooth Keyboard Try Now Connecting a KeyboardConnecting a USB Keyboard Menu System Device Manager Keyboard Settings Try Now Input Languages, Keyboard Type, and Switch Language Key Using the KeyboardChanging Keyboards Try Now Connecting a Bluetooth Mouse Try Now Connecting a MouseConnecting a USB Mouse Menu System Device Manager Mouse Settings Try Now Changing Mouse Buttons and Pointer Speed Try Now Using the MouseChanging Mice Try Now Primary Button Reset recommended text data Entering Text Using the On-Screen Qwerty KeypadUsing Additional Functions Recommended text Establishing a Wired Internet Connection Using Cat 7 LAN Cables Menu Network Network Settings Try Now Connecting to a Wired Internet Network AutomaticallyWall-mounted LAN Outlet Connecting to a Wired Internet Network Manually Menu Network Network Settings IP Settings screen, set IP Setting to Enter Manually IP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network Automatically Connecting to a Wireless Internet Network Manually Wireless network Connecting to a Wireless Internet Network with WPS IP auto setting failed Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues No network cable found Try Now Try Now Wireless network connection failed, Try Now Try Now Troubleshooting Wireless Internet Connectivity IssuesUnable to connect to a wireless router Try Now Try Now Menu Network Network Status Try Now Checking the Internet Connection StatusView the current network and Internet status Changing the Channel/Volume Using Multi-Link ScreenSelecting a Feature Launching Multi-Link Screen Select Speaker Settings from the Settings menu Pairing Bluetooth HeadphonesPut the Bluetooth headphones in the pairing-ready status Selecting the Audio-Source Screen Menu Smart Hub Open Smart Hub Testing Smart Hub connectionsSmart Hub Menu Support Self Diagnosis Smart Hub Connection Test Setting your favorite item Opening the First Screen SettingsDeleting browsing history Using the Smart Hub Tutorial Moving to the Panel Screen Creating a Samsung Account Using Smart Hub with a Samsung AccountMenu Smart Hub Samsung Account Page Signing in to a Samsung Account Creating a Samsung Account using a Facebook AccountMenu Smart Hub Samsung Account Log Disconnecting a Linked Account Linking Your Samsung Account to External Service AccountsLinking a Service Account Menu Smart Hub Samsung Account Link Service Accounts Changing and Adding Information to a Samsung Account Deleting a Samsung Account from the TV Download/Remove Using the Games PanelUsing Supported Features via the Pop-Up Menu View detail Installing a Game from the Detailed Game Information Screen Installing and Running a GameQuickly Installing Games Launching a Game Removing a Game Managing Downloaded or Purchased GamesUpdating a Game Rating/Sharing/Reviewing a Game Using the Samsung Apps Panel Delete Update AppsMove Multi Delete Lets you update the apps when updates are available Installing an AppQuick Installation Selected app is installed on the TV Installing an App from the Detailed App Information Screen Additional Notes Manual Default AppsLaunching an App Web Browser Deleting an App from the TV Relocating an App on the Apps ScreenDeleting an App Updating Apps Setting Auto App UpdateRating/Reviewing an App Removing Multiple Apps Using Channel Bound Apps Using Other App Features and FunctionsSetting Push Notification Menu Smart Hub Apps Settings Program Recommendations by Time Using the On TV PanelViewing the Program Schedule of Digital Channels Popular Videos Viewing Detailed Program Information Removing Adult Content from the Recommended List Configuring On TV SettingsReceiving Recommended Content Notification Menu Smart Hub On TV Settings On TV Setup Favorites Using the Movies & TV Shows PanelFeatured View the movies and TV programs registered as Favorites Trailers MoviesTV Shows Trending Watching a Movie/TV Program Preventing Children from Watching Adult ContentAdding Content to Favorites Menu Smart Hub VOD Rating Lock Rating Content Rating and Sharing a Purchased ContentWriting a Content Review on an SNS Social Networking Site Using the Multimedia Panel Playing Photos, Videos, and Music Safely Removing a USB Device Playing Media Content Saved on a USB DeviceTo exit, press the button or Return button Playing Multimedia Content Saved on a Computer/Mobile Device Allowing Connections with a Computer/Mobile Device When Connected Through Dlna Using Your Home Network When Connected Through Samsung Link Playing Media Content Saved in a Storage Service Pause / Play SettingsButtons and Functions Available While Viewing Photos Previous / Next Buttons and Functions Available While Viewing Videos Rewind / Fast Forward Picture Size Repeat Sound ModeButtons and Functions Available While Playing Music Shuffle Sort By Functions on the Media Content List ScreenFilter Options Weather Using the NewsON PanelNews This function is not available in the U.S.A. and Canada Using the Soccer Panel Deleting favorite teams Setting Your Favorite TeamModifying the Favorite Team List Select Edit teams on the Soccer panel Controlling the TV with Your Voice Voice Control Using Imperative Voice ControlUsing the Voice Recognition Tutorial Try Now Menu System Voice Control Try Now Changing the Voice Control Language Try Now Learning Voice Control BasicsMenu System Voice Control Language Using Interactive Voice Control Enabling/Disabling TV Voice Try Now Selecting a Gender for the TV Voice Try Now Testing Ambient Illumination Using the TV Camera Controlling the TV using Motions Motion ControlMenu System Motion Control Try Now Learning Motion Control Basics Using the Motion Control TutorialActivating Motion Control Menu System Motion Control Motion Control Try Now Returning to the previous menu Adjusting Pointer Speed Try NowShowing and Hiding Animated Motion Guide Try Now Moving from one Smart Hub panel to another Motion Control Screen Layout Motion Control Layout on the TV Screen Motion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Registering Your Face to Your Samsung Account Using Face RecognitionSelect Take Picture Changing Your Login Method to Face Recognition Signing in to a Samsung Account Using Face Recognition Channel Filter Using the GuideDigital Broadcast Information at a Glance Navigating the Program Schedule Edit Favorite Channels Viewing Detailed InformationTo use Edit Favorite Channels Menu Support Self Diagnosis Signal Information Try Now Changing the broadcast signalDigital Channel Signal Info and Strength Checking Current Program Info Formatting a USB Recording Device Recording ProgramsMultimedia USB Drive Format Device Default Recording DeviceManaging USB Recording Devices Check Device You can record current and upcoming programs Recording ProgramsInstant Recording Select Broadcasting Schedule Manager Buttons and Functions Available While Recording a Program Editing Schedule Recording Sessions Managing the Schedule Recording ListDeleting Schedule Recording Sessions Menu Broadcasting Schedule Manager Zoom Buttons and Features Available while playing RecordingsViewing Recorded Programs Stop Highlight Player Live TV Caption Sorting the Saved File List Saved File List FeaturesManaging Recorded Files Options Guide Screen Setting Up a Schedule ViewingDigital Channel Schedule Viewing Program Info Screen Program Info Screen Analog Channel Schedule ViewingMenu Broadcasting Schedule Manager Try Now Canceling a Schedule Viewing Editing a Schedule Viewing Go to Live TV / Stop Timeshift Using TimeshiftPause Menu Broadcasting Channel List Try Now Using the Channel ListUsing Options Viewing the Added Channels or Favorites Lists Removing Registered Channels Registering, Removing, and Editing ChannelsRegistering and Removing Channels Menu Broadcasting Edit Channel Try Now Editing Registered Channels Adding Back Removed Channels Menu Broadcasting Program Rating Lock Blocking Programs Using the TV RatingProgram Rating Lock Categories on the left Blocking Based on Canadian English Rating Blocking based on Movie Rating MpaaFrom the Mpaa Blocking Based on Downloadable U.S. Rating Blocking Based on Canadian French RatingWatching Blocked / Restricted Programs Registering the Current Channel as a Favorite Creating a Personal Favorites ListRegistering Channels as a Favorites Menu Broadcasting Edit Favorites Try Now Selecting from Favorite List Channels Only Registering Multiple Channels as Favorites Copy to Favorites Editing a Favorites ListEdit Favorites Screen Menu Items Rename Favorites To remove channels from a favorite list Removing Registered Channels from a Favorites ListRearranging a Favorites List Select Change Fav Copying Channels from One Favorites list to Another Renaming a Favorites ListTo copy channels from one favorite channels list to another Enabling Soccer Mode Making Sports Programs More Realistic with Soccer ModeExtracting Highlights Automatically Save as Highlight Functions Available While Watching Sports in Soccer ModePress the E button. The following buttons appear Record Fast forward Viewing a game recorded in Soccer ModePause or resume the video Watch Live TV at the same time Enabling Captions Try Now TV-Viewing Support FeaturesShowing Captions Selecting the Caption Language Try Now Font Style Return to DefaultSize Font Color Enabling the Audio Guide for the Video Description PIP Broadcast Viewing Selecting the Broadcast Audio Language Scanning for Available ChannelsSelecting the Broadcast Audio Language Digital Menu Broadcasting Channel Settings Clear Scrambled Channel Fine-Tuning the ScreenMenu Broadcasting Channel Settings Fine Tune Try Now Remove Scrambled Channels Changing the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing Environment Adjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings White Balance Try Now Adjusts the primary color intensityColor Space Try Now Motion Lighting Try Now Adjusting the Picture for Easier Viewing Picture Options Auto Motion Plus Try Now Film Mode Try NowSmart LED Starting 3D Viewing in 3DMenu Picture 3D Changing the 3D Mode Menu Picture 3D 3D Mode Adjusting the 3D Depth Adjusting the 3D EffectAdjusting the 3D Viewpoint Displaying 3D Content in 2D Picture Support Functions Sound Select Changing the Picture Size and Position Choosing the Right Screen Size Try Now Menu Picture Reset Picture Try Now Resetting the Picture Mode SettingsAdjusting the Screen Position Try Now Menu Picture Picture Size Position Choosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound EffectsUsing Sound Effects Sound Support Functions Selecting Speakers Designating the TVs Installation Type Listening to TV Sound through Samsung Bluetooth Audio Resetting All Sound Settings Listening to 3D Audio in 3D ModeEnabling Digital Audio Output Setting the Clock using Digital Broadcast Info Setting the Time and Using the TimerSetting the Current Time Menu System Time Clock Clock Mode Try Now Menu System Time Clock Time Offset Try Now If the Clock is Wrong in Auto ModeSetting the Clock Manually Menu System Time Clock Clock Set Try Now Using the Sleep Timer Using the TimersTurning On the TV using On Timer Menu System Time Off Timer Try Now Turning Off the TV Using the Off TimerSet the time that the TV turns off automatically Using Energy Saving Features Using the Screen Burn Protection and Energy Saving FeaturesPreventing Screen Burn Menu System Anynet+ HDMI-CEC Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC Auto Turn Off Try Now Selecting an External Device Using Anynet+ HDMI-CECAccessing the External Devices Menu Anynet+ HDMI-CEC Additional e-Manual Features Using the e-ManualLaunching the e-Manual Configuring Auto Update Accessing the Menu from the e-ManualUsing History to Load Previously Read Pages Loading Reference Pages Menu Support Software Update Update now Try Now Update nowMenu Support Software Update Try Now Updating the TV’s Software Manually, Using a USB Flash Drive Protecting the TV from Hacking and malicious code Enabling Automatic Software UpdatesChecking the TV and Connected Storage Media Automatically Adding malicious code to the Blocked List Automatically Scanning when the TV is Powered OnMenu System Smart Security Settings Auto Scan If malicious code is detected Changing the Menu Language Using Other FunctionsSetting Up a Password Checking Notifications Channel List Source Guide On TV Voice Control Menu System Accessibility Voice GuideEnabling Voice Guides for the Visually Impaired TV Menus Changing the Volume, Speed, Pitch and Level of Voice Guide Adjusting the Menu TransparencyWhite Text on Black Background High Contrast Enabling/Disabling the Front Indicators Showing/Hiding the Samsung Logo while BootingEnabling the TV to Boot Faster Expanding the Smart Hubs Focus Area Update Recorded Programs Evolution Kit BackupEnabling Game Mode Menu System General BD Wise Try Now Enjoying Rich Colors and Superior Picture Quality BD WiseMenu System DivX Video On Demand Try Now Menu Support Self Diagnosis Reset Try Now Restoring the TV to the Factory SettingsMenu Support Use Mode Try Now Support through Remote Management Diagnose your TV Adjust the TV settings for youGetting Support Getting Remote Support How Does it Work? Finding the Information You Need for ServiceHaving a Samsung Tech service your TV remotely is easy Menu Support Contact Samsung Try Now Testing the Picture There is a problem with the pictureMenu Support Self Diagnosis Picture Test Try Now Setup or Auto Program Broadcasting Auto Program Cant hear the sound clearly Testing the SoundMenu Support Self Diagnosis Sound Test Try Now Cant see 3D images clearly Testing 3D Picture QualityMenu Support Self Diagnosis 3D Picture Test My computer wont connect There is a problem with the broadcastCant connect to the Internet Schedule Recording/Timeshift function isnt working Schedule Recording cannot Anynet+ HDMI-CEC isnt working Anynet+ HDMI-CECfrom the list, and then a device Want to reset the TV Am having trouble launching/using appsMy file wont play Other Issues Signal Information Broadcasting option Read Before Using 3D Viewing Mode 3D PrecautionsPage Safety Precautions Recommendation with Voice Interaction Recommendation DisclaimerRecommendation 3D Mode L/R, T/B Supported Resolutions for 3D ModesThese specifications apply to the 169 display ratio only 3D Mode Horizontal Line Vertical Line Pixel Frame Videos/Photos ComponentDigital Channel Computer via Hdmi Cable MHL-to-HDMI Connector Supported Resolutions for UHDHdmi Connector except for the MHL-to-HDMI Connector If Hdmi UHD Color is set to Off Using the TV Camera Read Before Using Voice, Motion, or Face RecognitionVoice, Motion, and Face Recognition Precautions Face Recognition Motion Control Voice Control Requirements for Using Voice Recognition Requirements for Using Voice, Motion, or Face RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Apps Read Before Using the Web Browser Page Photo, Video, and Music File Use Limitations Read Before Playing Photo, Video, or Music FilesCompatible Storage Devices for File Transfers Supported External Subtitles Supported Internal Subtitles Supported Image Formats and Resolutions Supported Music Formats and Codecs Supported Video Codecs MPEG1 Svaf Video Decoders Other RestrictionsAudio Decoders Picture Sizes and Input Signals Read After Installing the TVInstalling an Anti-Theft Lock Wireless Internet Precautions Read Before Setting Up a Wireless Internet ConnectionWireless Security Protocols Read Before Connecting a Computer Supported Resolutions IBM Vesa DMT Supported Resolutions for Video Signals CEA-861 License Open Source License Notice ARC Audio Return Channel Glossary480i/480p/720p/1080i/1080p DVI Digital Visual Interface Ethernet Dynamic versus Static IP AddressesComponent Connection