Samsung UW21J10VD5XXEC Troubleshooting Before Contacting Service Personnel, When the PLAY/PAUSE

Troubleshooting: Before Contacting Service Personnel

ENG

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.

No sound or picture	◆	Check that the mains lead has been connected to a wall socket.
	◆ Check that you have pressed the “I ” button (On/Off) and the
		POWER ( ) button.
	◆ Check the picture contrast and brightness settings.
	◆	Check the volume.
Normal picture but no sound	◆	Check the volume.
	◆	Check whether the volume MUTE ( ) button on the remote control
		has been pressed.
No picture or black and white picture	◆	Adjust the colour settings.
	◆ Check that the broadcast system selected is correct.
Sound and picture interference	◆	Try to identify the electrical appliance that is affecting the television,
		then move it further away.
	◆ Plug your television into a different mains socket.
Blurred or snowy picture,	◆	Check the direction, location and connections of your aerial.
distorted sound		This interference is often occurs to the use of an indoor aerial.
Remote control malfunctions	◆	Replace the remote control batteries.
	◆ Clean the upper edge of the remote control (transmission window).
	◆ Check the battery terminals.

You cannot insert a video cassette		◆	A video cassette can only be inserted with the window side up and
			the safety tab facing you.
The buttons on the front panel have		◆	The panel lock function has been activated; refer to page 34 for
no effect			further details.
The television programme was not		◆	Check that the safety tab on the cassette is intact.
recorded.		◆	Check the timer settings. If there was a power failure or interruption
Timer recording was unsuccessful			during timer recording, the recording will have been cancelled.
		◆	Check that the POWER ( ) button was pressed to activate the
			timer (STANDBY and TIMER indicators on). : 1 Tuner model.
Noise bars or streaks on playback		◆	Adjust the vertical alignment of the picture; refer to page 42.
		◆	Change cassettes. This cassette may be excessively worn.
When the PLAY/PAUSE (	) is	◆	A still picture may have “noise bars”, depending on the condition of
pressed during playback, the still			the tape.
picture has severe “noise bar” streaks		◆	Adjust the vertical alignment of the picture; refer to page 42.
The rewind or fast-forward functions		◆	Check that the tape is not already at the beginning or end of the
have no effect			cassette respectively.

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