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Symptom | Checklist | |
I have installed the |
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Samsung Connect app, but, | ffYou can use the product after connecting the wireless router and | |
the POWERbot fails to be | the POWERbot through | |
connected. |
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I fail to log into the Samsung | ffCheck your ID and password on the screen of the Samsung | |
account. | account. | |
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There appears a message | ffYou may have failed temporarily due to the distance from the | |
saying there is a failure | wireless router or other obstacles. Please try again after a while. | |
during | ||
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The products do not work | ffTurn off the Samsung Connect app and then run it again, or | |
even though the smart | disconnect the smart phone from the wireless router and then | |
connect it again. Or turn off the power supply of the POWERbot, | ||
phone is normally connected | ||
turn it on, wait for a minute or longer, and then run the Samsung | ||
to the POWERbot. | ||
Connect app again. | ||
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The functions of the | ffCheck if the Smart control blocking function of the POWERbot | |
Samsung Connect App do not | is set. (When the Smart control is locked, the | |
work. | turned off.) | |
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The Samsung Connect Robot |
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Vacuum App fails to get | ffCheck if the POWERbot is connected to the wireless router. | |
started. |
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POWERbot is not connected | ffCheck the setting status of the wireless router. | |
to |
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| ffCheck whether the floor is not even and then the POWERbot works | |
Intelligent power control | with its body a bit lifted up. | |
function works on a normal | ffCheck whether there are any foreign matters on the cliff sensor | |
floor. | which is at the bottom of the POWERbot. | |
| ffCheck whether the floor color is dark. | |
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Intelligent power control | ffWhen the POWERbot cleans a carpet with short fibre and | |
function does not work. | bright color, it may recognize the carpet as a floor and then the | |
Intelligent power control function may not work. | ||
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| ffWhen POWERbot cannot recognize the wall, the Edge clean master | |
| may not work. | |
Edge clean master function | ||
does not work. | wall | |
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Edge clean master function | ffCheck whether small obstacles are arranged in a narrow space. | |
works though there is no wall | ffWhen the POWERbot recognizes the front obstacle as a wall, Edge | |
or corner. | clean master function may work. | |
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The Edge clean master | ffWhen the degree of the angle of a corner which the POWERbot | |
function works though | ||
detects is large, the Edge clean master function may work without | ||
the POWERbot has not | ||
approaching the wall or corner. | ||
approached a wall or corner. | ||
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