Samsung WB100, WB101 appendix Before contacting a service center, Situation Suggested remedies

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation	Suggested remedies
	• Ensure that the battery is inserted.
Cannot turn on the	•	Ensure that the battery is inserted
camera		correctly. (p. 16)
	•	Replace the batteries.
	•	Replace the batteries.
	• Your camera may be in Auto Power Off
The power turns off		mode. (p. 96)
suddenly	•	The camera may turn off to prevent the
		memory card from being damaged due
		to an impact. Turn on your camera again.
	• The battery may lose power more quickly
		in low temperatures (below 0 °C/32 °F).
The camera is losing		Keep the battery warm by putting it into
battery power quickly		your pocket.
	• Using the flash or recording videos
		depletes the battery quickly.

Situation	Suggested remedies
	• There is no space on the memory card.
	Delete unnecessary files or insert a new
	card.
	• Format the memory card.
	• The memory card is defective. Get a new
Cannot capture photos	memory card.
	• Make sure that the camera is switched
	on.
	• Replace the batteries.
	• Make sure that the battery is inserted
	correctly.
The camera freezes	Remove the battery and insert it again.
	While you use the camera, it may heat up.
The camera heats up	This is normal and should not affect your
	camera’s lifespan or performance.
The flash does not	• The flash option may be set to Off.
	(p. 52)
work
	• You cannot use the flash in some modes.

Appendixes 107