Samsung WD1172XVM/XSG Hot water at the tap. Also check the water heater capacity, Recovery rate

troubleshooting and information codes

PROBLEM	SOLUTION
Fills with the wrong	• Turn both faucets on fully.
temperature water.	• Make sure the temperature selection is correct.
	• Make sure the hoses are connected to the correct faucets.
	Flush water lines.
	• Check the water heater. It should be set to deliver a minimum 120 °F
	(49° C) hot water at the tap. Also check the water heater capacity
	and recovery rate.
	• Disconnect the hoses and clean the screens. The hose fi lter screens
	may be plugged.
	• As your Washer is fi lling, the water temperature may change as
	the automatic temperature control feature checks incoming water
	temperature. This is normal.
	• While your Washer is fi lling, you may notice just hot and/or just
	cold water going through the dispenser when cold or warm wash
	temperatures are selected. This is a normal function of the automatic
	temperature control feature as your Washer determines the
	temperature of the water.
Door locked or will not	• Press the Start/Pause Button to stop your Washer.
open.	• Your Washer door will remain locked during the heating portion of the Sanitize
	Cycle.
	• It may take a few moments for the door lock mechanism to disengage.
Does not drain and/or spin.	• Check the fuse or reset the circuit breaker.
	• Straighten the drain hoses. Eliminate kinked hoses. If there is a drain
	restriction, call for service.
	• Close the door and press the Start/Pause Button. For your safety,
	your Washer will not tumble or spin unless the door is closed.
	• Make sure the debris fi lter is not clogged.
Load is too wet at the end	• Use the High or Extra High spin speed.
of the cycle.	• Use high effi ciency detergent to reduce over–sudsing.
	• Load is too Small Load. Very Small Load loads (one or two items)
	may become unbalanced and not spin out completely.
Leaks water.	• Make sure the door is fi rmly closed.
	• Make sure all hose connections are tight.
	• Make sure the end of the drain hose is correctly inserted and secured
	to the drainage system.
	• Avoid overloading.
	• Use high effi ciency detergent to prevent over–sudsing.
Has excessive suds.	• Use high effi ciency detergent to prevent over-sudsing.
	• Reduce the detergent amount for soft water, Small Load or lightly
	soiled loads.
	• Non-HE detergent is NOT recommended.

If the problem persists, contact your local Samsung Customer Service.

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