troubleshooting
PROBLEMS AND SOLUTIONS
PROBLEM | SOLUTION |
The washing machine | • Make sure the door is firmly closed. |
will not start | • Make sure the washing machine is plugged in. |
| • Make sure the water source faucet is turned on. |
| • Make sure to press the Start/Pause button. |
No water or insufficient | • Make sure the water source faucet is turned on. |
water supply | • Make sure the water source hose is not frozen. |
| • Make sure the water intake hose is not bent. |
| • Make sure the filter on the water intake hose is not clogged. |
Detergent remains in the | • Make sure the washing machine is running with sufficient water |
detergent drawer after | pressure. |
the wash program is | • Put the detergents in the inner parts of the detergent drawer(away from |
complete | the outside edges). |
Washing machine | • Make sure the washing machine is set on a level surface. If the surface is |
vibrates or is too noisy | not level, adjust the washing machine feet to level the appliance. |
| • Make sure that the shipping bolts are removed. |
| • Make sure the washing machine is not touching any other object. |
| • Make sure the laundry load is balanced. |
The washing machine | • Make sure the drain hose is not squashed or bent. |
does not drain and/or | • Make sure the water hose mesh filter is not clogged. |
spin |
|
The Door does not open | • The door will not open until 3 minutes after the |
| machine stops or the power turns off. |
|
|
UNDERSTANDING ERROR MESSAGES
ERROR CODE | SOLUTION | ||
dE | • | Close the door. | |
|
| ||
4E | • Make sure the source water faucet is turned on. | ||
• Check the water pressure. | |||
| |||
5E | • Clean the debris filter. | ||
• Make sure the drainage hose is installed correctly. | |||
| |||
| • Laundry load is unbalanced; loosen any tangled laundry. | ||
UE |
| If only one item of clothing needs washing, such as a bathrobe or jeans, | |
| the final spin result might be unsatisfactory and an “UE” error message | ||
|
| ||
|
| will be shown in the display window. | |
cE/3E | • | Call | |
|
|
| |
Before contacting After-Sales service:
1.Try to remedy the problem (See “Troubleshooting” on this page).
2.Restart the programme to see if the fault is repeated.
3.If the malfunction persists, call
Troubleshooting 04