Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem

Action

 

 

 

• Make sure the washing machine is plugged in.

The washing machine

• Make sure the door is properly closed.

won’t start.

• Make sure the water tap is open.

 

• Tap Start again on the main screen.

Water supply is

• Open the water tap fully.

• Make sure the water supply hose is not frozen.

insufficient, or no water

• Make sure the water supply hose is not kinked or clogged.

is supplied.

• Clean the filter on the water supply hose.

 

 

• Make sure the washing machine is installed on a level floor. If the

The washing machine

floor is not level, use the levelling feet to adjust the level.

vibrates badly or makes

• Make sure that the shipping bolts are removed.

noise.

• Make sure the washing machine is not touching any other object.

 

• Make sure the laundry load is balanced.

The washing machine

• Make sure the drain hose is straightened all the way to the drain

does not drain and/

system.

or spin.

• Make sure the debris filter is not clogged.

 

• Tap Start to stop operating the washing machine.

The door won’t open.

• The door remains locked during the heating cycle of the Sanitize

course.

 

 

• It may take several seconds to disengage the locking mechanism.

The washing machine

• Check if the Auto Detergent and Auto Softener settings are

properly specified.

produces lots of

• Make sure you use the recommended types of detergent as

bubbles.

appropriate.

 

 

• Check the remaining amount of detergent and fabric softener to

I cannot apply

see if they are already up to the limit.

additional detergent.

• Make sure the Auto Dispense function is enabled, with both the

 

Water Hardness and Concentration settings properly specified.

 

 

If a problem persists, contact a local Samsung service centre.

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TROUBLESHOOTING

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5/26/2017 4:26:37 PM