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Samsung XM2go manual Customer Support, Troubleshooting, If you see this on the display, You should

Models: XM2go

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Customer Support

Customer Support

Troubleshooting

If your Helix does not work the way you expect, first consult this troubleshooting guide. To reset your Helix, remove the battery then re-insert it.

If you see this on the display:	You should:
No Signal	Something is blocking the XM signal. Move your Helix away
	from the obstructed area (e.g., an underground garage).
Antenna	Plug the antenna into the home or vehicle cradle.
	Make sure the antenna wire is not bent or broken.

Off Air	The channel you’ve selected is not currently broadcasting.
	Tune to another channel.

Loading	Your Helix is acquiring audio or program information from the XM
	signal. This message should disappear in a few seconds in good signal
	conditions.

Updating	XM is updating your Helix with the latest encryption code. Simply wait
	a few seconds until the update is done. – OR – You may be attempting
	to tune to a channel that is blocked or that you cannot receive with
	your subscription package. To receive that channel, contact XM Satellite
	Radio at 1-800-967-2346.
--- (no artist or title)	No program information, such as artist name or song title, exists.

Channel	You are attempting to tune to a channel that is not available.

All Recording Features Not Available	Activate your XM subscription to enable you to store XM
	programming on your Helix.
This Channel Not Available for Recording	Some programming cannot be recorded due to restrictions placed by
	the content owners.
This Program Not Available for Recording	Some programming cannot be recorded due to restrictions placed by
	the content owners.
Connect to XM Antenna Within ## Days	You must receive a live XM signal for at least 8 hours a month. This
to Avoid Interruption in Listening to	authenticates your XM subscription and ensures that you can
XM Recordings	continue to enjoy your recorded XM content and live XM programming.
Please connect to XM Antenna to	Select “Live XM” and make sure you get a strong signal.
Confirm Valid Subscription
Activation required for playback	Activate your XM subscription.

80Customer Support

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Samsung XM2go manual Customer Support, Troubleshooting, If you see this on the display, You should

Contents

user guide Satellite Radio with MP3Quick Start 1.Charge battery for at least 8 hours page2.Set up your Helix page 5.Listen to recorded content pageContents Using Your Helix AloneUpdating Helix Firmware Using Helix with a PCFeatures IntroductionHelix, Undocked Helix + Cradle + AntennaListen to live and recorded XM* content IntroductionHelix + Cradle + Antenna + PC Manage content using Helix or your PCIntroduction Listen to XM Radio OnlineIntroduction Safety InstructionsHelix Digital Audio Player Introduction Earbuds and HeadphonesEnvironmental Information Battery Charger Safety IntroductionWhat’s in the Box IntroductionYX-M1 AH43-00007AAC power XM+Napster install CDIntroduction What’s in the Box12Introduction Charging the BatteryIntroduction Helix Controls VolumeIntroduction Display14Introduction IntroductionHelix Controls Using This Guide IntroductionHelix Display Battery chargeAdditional symbols IntroductionRemote Power buttonVolume Record - Record a song or channel XM button - AccessSubscribing to XM Subscribing to XM At Home Using Your Helix AloneSetup Using Your Helix Alone While TravelingUsing Your Helix Alone In a Vehicle Using Your Helix AloneSetup 22Using Your Helix AloneUsing Your Helix Alone 2.Insert Helix into car cradleUsing Your Helix Alone 24Using Your Helix AloneUsing Your Helix Alone 6.Find an unused FM frequency on your car stereo26Using Your Helix Alone Live XMUsing Your Helix Alone Selecting Channels Using Your Helix AloneFavorite Channels CategoriesUsing Your Helix Alone 2.Select Favorites Add ChannelTuneSelect Using Your Helix AloneUsing Your Helix Alone 30Using Your Helix AloneInfo Extras Using Your Helix AloneUsing Your Helix Alone 32Using Your Helix AloneUsing Your Helix Alone Recording XMRecording a Single Song 34Using Your Helix Alone Recording a ChannelUsing Your Helix Alone Scheduling a Recording Session Using Your Helix AloneUsing Your Helix Alone 5.To delete a session, choose Cancel SessionListening to Recorded XM Content My Music Using Your Helix AloneUsing Your Helix Alone Organizing Your MusicFinding Your Music Using Your Helix Alone Using Your Helix Alone3.Select XM Edit Song Lock Song Locking and Unlocking XM ContentUsing Your Helix Alone 2.Select XM Edit Song Add to Playlist Playlists - Adding SongsUsing Your Helix Alone 5.Select XM Remove Songs Yes Playlists - Removing EntriesUsing Your Helix Alone 1.Select XM Playlists playlist name Select Playlists - PlayingUsing Your Helix Alone Playlists - Other Options Using Your Helix AloneBookmarking Songs Using Your Helix Alone2.Select XM Edit Song Bookmark Song 1.Select XM Bookmark Bookmark Only2.Select XM Edit Song Delete Yes Deleting SongsUsing Your Helix Alone 5.Select XM Delete Yes Using Your Helix Alone1.Select XM Organize Songs Using Helix with a PC System RequirementsTo connect your Helix to your PC Using Helix with a PCSetup Using Helix with a PC 50Using Helix with a PCRegistering with XM+Napster Using Helix with a PCXM+Napster XM+Napster LightUsing Helix with a PC To register, follow these stepsFor XM+Napster Light, simply click here Using Helix with a PCUsing Helix with a PC Using Helix with a PC What Can You Do with XM+Napster?Exploring Purchasing Music Using Helix with a PCOrganizing Your Music Using Helix with a PCThe main pane shows the contents of a folder Recording Sessions Using Helix with a PCCreate a new recording session or choose an existing sessionPlaylists Using Helix with a PCUsing Helix with a PC Transferring Between PC and HelixUsing Helix with a PC 60Using Helix with a PC Disconnecting Your Helix from the PCUsing Helix with a PC Listening to XM Radio Online XMRO Using Helix with a PCUsing Your CDs or MP3/WMA Files Ripping Your CDsImporting Tracks into XM+Napster Using Helix with a PCBurning CDs Using Helix with a PCUsing XM+Napster Updating Helix FirmwareUsing the Update Tool Using the WebUpdating Helix Firmware 2.Click on Browse CDSettings FM ModulatorFM Frequency FM ModeSettings 3.Select XM Settings FM Modulator FM Frequency1.Select XM Settings FM Modulator FM Level FM LevelSettings 1.Select XM Settings Setup Antenna Aiming Aiming the AntennaSettings Audio ToneLine Out Level SettingsBacklight Timer DisplayBrightness and Contrast SettingsSettings Stock TickerInfo Extras Settings Channel AccessDirect Tune 74Settings Channel Skip/AddSettings Clock and Sleep Timer Sleep TimerTime SettingsVehicle Mode Settings2.Choose one of the following settings on or off using its own power switch2.Select XM Settings Setup Memory Partition Memory PartitionSettings 1.Select XM Settings Setup Factory Defaults Restoring Factory DefaultsSettings Settings Troubleshooting Customer SupportIf you see this on the display You shouldCustomer Support TroubleshootingIf this happens You shouldTroubleshooting Customer SupportIf this happens You shouldHelix Player SpecificationsCustomer Support Specifications Customer SupportRemote Model NumbersPatent Information Customer Support86Customer Support FCC StatementCustomer Support Customer Support Reorient or relocate the receiving antenna88Customer Support WarrantyCustomer Support Warranty Conditions Customer SupportCustomer Support 90Customer SupportCustomer Support YX-M1 Samsung Electronics America, Inc 400 Valley RoadAH81-02210A Page Page Page Page Page Page