Customer Support

Troubleshooting

If your Helix does not work the way you expect, first consult this troubleshooting guide. To reset your Helix, remove the battery then re-insert it.

If you see this on the display:

You should:

No Signal

Something is blocking the XM signal. Move your Helix away

 

from the obstructed area (e.g., an underground garage).

Antenna

Plug the antenna into the home or vehicle cradle.

 

Make sure the antenna wire is not bent or broken.

 

 

Off Air

The channel you’ve selected is not currently broadcasting.

 

Tune to another channel.

 

 

Loading

Your Helix is acquiring audio or program information from the XM

 

signal. This message should disappear in a few seconds in good signal

 

conditions.

 

 

Updating

XM is updating your Helix with the latest encryption code. Simply wait

 

a few seconds until the update is done. – OR – You may be attempting

 

to tune to a channel that is blocked or that you cannot receive with

 

your subscription package. To receive that channel, contact XM Satellite

 

Radio at 1-800-967-2346.

--- (no artist or title)

No program information, such as artist name or song title, exists.

 

 

Channel

You are attempting to tune to a channel that is not available.

 

 

All Recording Features Not Available

Activate your XM subscription to enable you to store XM

 

programming on your Helix.

This Channel Not Available for Recording

Some programming cannot be recorded due to restrictions placed by

 

the content owners.

This Program Not Available for Recording

Some programming cannot be recorded due to restrictions placed by

 

the content owners.

Connect to XM Antenna Within ## Days

You must receive a live XM signal for at least 8 hours a month. This

to Avoid Interruption in Listening to

authenticates your XM subscription and ensures that you can

XM Recordings

continue to enjoy your recorded XM content and live XM programming.

Please connect to XM Antenna to

Select “Live XM” and make sure you get a strong signal.

Confirm Valid Subscription

 

Activation required for playback

Activate your XM subscription.

 

 

80Customer Support

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Samsung XM2go manual Customer Support, Troubleshooting

XM2go specifications

Samsung XM2go is the latest innovation in portable technology, designed to meet the demands of today's fast-paced lifestyle. This device stands out with its sleek design, exceptional performance, and a host of features tailored for on-the-go usage, making it an ideal companion for both business professionals and casual users alike.

One of the defining characteristics of the Samsung XM2go is its lightweight and compact form factor. Weighing just under 500 grams, it fits effortlessly in a backpack or briefcase, allowing users to carry it without any added burden. The design is not only portable but also aesthetically pleasing, featuring a modern finish that resonates with Samsung's commitment to style and functionality.

At the heart of the XM2go lies a powerful processor that ensures smooth performance whether you're multitasking or running heavy applications. The device is equipped with a high-resolution display, offering vibrant colors and sharp details, ideal for viewing content whether you’re streaming videos, browsing photos, or working on detailed graphics. The display is complemented by an anti-glare coating, providing comfortable viewing even under direct sunlight.

Connectivity is another area where the Samsung XM2go excels. It features a range of ports including USB-C and HDMI, enabling easy connections to external devices such as monitors, projectors, and peripherals. Additionally, the device supports the latest Bluetooth and Wi-Fi standards, ensuring you stay connected no matter where you are.

Battery life is crucial for any portable device, and the XM2go does not disappoint. With up to 12 hours of on-the-go usage, it allows users to work and play without the constant worry of finding a charging outlet. The fast-charging capability means that even short breaks can result in significant power boosts, maximizing productivity.

Samsung has also integrated advanced security features into the XM2go, including biometric authentication options such as fingerprint scanning and facial recognition. This ensures that your information stays secure, making it an excellent choice for business users who prioritize data protection.

Furthermore, the Samsung XM2go boasts high-quality audio output, with enhanced speakers that provide clear sound for video conferencing or entertainment purposes. The device supports various audio formats, making it versatile for all types of media consumption.

In conclusion, the Samsung XM2go combines portability, power, and versatility, making it an outstanding choice for individuals who need reliable technology while on the move. With its cutting-edge features and user-friendly design, it sets a new standard for portable devices in the competitive market.