Customer Support

Troubleshooting

 

 

 

If this happens:

You should:

There is no power or your Helix shuts

Your Helix battery may be low. Charge the battery by docking your

off quickly.

Helix in the cradle and plugging in the AC adapter.

Helix shuts off unexpectedly.

Check whether you set the sleep timer, and set it to “Off” if desired.

 

Check whether “Vehicle Mode/Delayed Power Off” is set, and set it to

 

“Off” if desired. Helix remembers the “Vehicle Mode” setting even

 

when you turn the device off.

You do not receive all the XM channels you

Check that you have not skipped any channels (page 74). If you still do

have subscribed to.

not receive all channels, your Helix may not be activated. Contact XM

 

Satellite Radio.

 

 

No audio.

Check all connections between your Helix and your stereo system.

No song title or artist name is displayed.

Nothing is wrong with your Helix. That information may be in the

 

process of being updated. Some channels, such as news and sports,

 

may not have such information.

 

 

No audio when listening to Helix through

Check that your Helix and your radio are tuned to the same FM

an FM radio.

frequency.

Audio fades or has static when listening

You might be hearing interference from another FM station. Set your

through an FM radio.

Helix and your radio to a different FM frequency.

 

 

Audio sounds too soft or is distorted when

Raise or lower the FM audio level until the sound quality improves.

listening to an FM radio.

 

 

 

XM Instant Traffic and Weather channels

Nothing is wrong with your Helix. These channels use a different

sound different from other channels.

audio technology than the other XM channels.

 

 

Controls do not respond.

Check whether the power switch is in the “hold” position.

 

If so, slide it to the center position to unlock the controls.

 

 

The controls still refuse to respond, the display

Reset your Helix by removing and re-inserting the battery.

does not change, or the backlight does not

 

turn on or off.

 

 

 

Battery level meter does not match the

Fully charge the battery, then use your Helix until the battery is

expected charge or playback time.

exhausted. This calibrates the battery level meter.

 

 

ENG

Customer Support 81

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Samsung XM2go manual Customer Support
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XM2go specifications

Samsung XM2go is the latest innovation in portable technology, designed to meet the demands of today's fast-paced lifestyle. This device stands out with its sleek design, exceptional performance, and a host of features tailored for on-the-go usage, making it an ideal companion for both business professionals and casual users alike.

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In conclusion, the Samsung XM2go combines portability, power, and versatility, making it an outstanding choice for individuals who need reliable technology while on the move. With its cutting-edge features and user-friendly design, it sets a new standard for portable devices in the competitive market.
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