Customer Support

Troubleshooting

If this happens:

You should:

Helix does not communicate with your PC.

Check the power and USB connections between the cradle and your PC.

 

Be sure to use the supplied USB cable; any others may prevent your

 

Helix from charging or communicating properly with your PC.

 

Remove your Helix from its cradle, then re-insert.

 

 

Artist and song title information does not

Helix may not correctly show the artist and song information

display correctly.

(ID3 tags) of certain foreign songs.

You cannot transfer songs that you

Helix is not compatible with the Napster To Go monthly subscription

downloaded with Napster To Go™ into Helix.

service. To transfer songs from your PC to your Helix, you must

 

purchase individual songs or albums from XM+Napster Light or

 

XM+Napster.

 

 

82Customer Support

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Samsung XM2go manual Helix from charging or communicating properly with your PC

XM2go specifications

Samsung XM2go is the latest innovation in portable technology, designed to meet the demands of today's fast-paced lifestyle. This device stands out with its sleek design, exceptional performance, and a host of features tailored for on-the-go usage, making it an ideal companion for both business professionals and casual users alike.

One of the defining characteristics of the Samsung XM2go is its lightweight and compact form factor. Weighing just under 500 grams, it fits effortlessly in a backpack or briefcase, allowing users to carry it without any added burden. The design is not only portable but also aesthetically pleasing, featuring a modern finish that resonates with Samsung's commitment to style and functionality.

At the heart of the XM2go lies a powerful processor that ensures smooth performance whether you're multitasking or running heavy applications. The device is equipped with a high-resolution display, offering vibrant colors and sharp details, ideal for viewing content whether you’re streaming videos, browsing photos, or working on detailed graphics. The display is complemented by an anti-glare coating, providing comfortable viewing even under direct sunlight.

Connectivity is another area where the Samsung XM2go excels. It features a range of ports including USB-C and HDMI, enabling easy connections to external devices such as monitors, projectors, and peripherals. Additionally, the device supports the latest Bluetooth and Wi-Fi standards, ensuring you stay connected no matter where you are.

Battery life is crucial for any portable device, and the XM2go does not disappoint. With up to 12 hours of on-the-go usage, it allows users to work and play without the constant worry of finding a charging outlet. The fast-charging capability means that even short breaks can result in significant power boosts, maximizing productivity.

Samsung has also integrated advanced security features into the XM2go, including biometric authentication options such as fingerprint scanning and facial recognition. This ensures that your information stays secure, making it an excellent choice for business users who prioritize data protection.

Furthermore, the Samsung XM2go boasts high-quality audio output, with enhanced speakers that provide clear sound for video conferencing or entertainment purposes. The device supports various audio formats, making it versatile for all types of media consumption.

In conclusion, the Samsung XM2go combines portability, power, and versatility, making it an outstanding choice for individuals who need reliable technology while on the move. With its cutting-edge features and user-friendly design, it sets a new standard for portable devices in the competitive market.