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Samsung XM2go manual Customer Support, Troubleshooting, If this happens, You should

Models: XM2go

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Helix does not communicate with your PC.

Customer Support

Troubleshooting

If this happens:	You should:
Helix does not communicate with your PC.	Check the power and USB connections between the cradle and your PC.
	Be sure to use the supplied USB cable; any others may prevent your
	Helix from charging or communicating properly with your PC.
	Remove your Helix from its cradle, then re-insert.

Artist and song title information does not	Helix may not correctly show the artist and song information
display correctly.	(ID3 tags) of certain foreign songs.
You cannot transfer songs that you	Helix is not compatible with the Napster To Go monthly subscription
downloaded with Napster To Go™ into Helix.	service. To transfer songs from your PC to your Helix, you must
	purchase individual songs or albums from XM+Napster Light or
	XM+Napster.

82Customer Support

Page 82

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Samsung XM2go Customer Support, Troubleshooting, If this happens, You should, Helix does not communicate with your PC

Contents

user guide Satellite Radio with MP32.Set up your Helix page Quick Start1.Charge battery for at least 8 hours page 5.Listen to recorded content pageUpdating Helix Firmware ContentsUsing Your Helix Alone Using Helix with a PCFeatures IntroductionListen to live and recorded XM* content Helix, UndockedHelix + Cradle + Antenna IntroductionIntroduction Helix + Cradle + Antenna + PCManage content using Helix or your PC Listen to XM Radio OnlineHelix Digital Audio Player Safety InstructionsIntroduction Environmental Information Earbuds and HeadphonesIntroduction Battery Charger Safety IntroductionYX-M1 What’s in the BoxIntroduction AH43-00007AIntroduction AC powerXM+Napster install CD What’s in the BoxIntroduction Charging the Battery12Introduction Introduction Helix ControlsVolume DisplayHelix Controls Introduction14Introduction Using This Guide IntroductionAdditional symbols Helix DisplayBattery charge IntroductionVolume Record - Record a song or channel RemotePower button XM button - AccessSubscribing to XM Subscribing to XM Setup Using Your Helix AloneAt Home Using Your Helix Alone While TravelingUsing Your Helix Alone Setup In a VehicleUsing Your Helix Alone 22Using Your Helix AloneUsing Your Helix Alone 2.Insert Helix into car cradleUsing Your Helix Alone 24Using Your Helix AloneUsing Your Helix Alone 6.Find an unused FM frequency on your car stereoUsing Your Helix Alone Live XM26Using Your Helix Alone Selecting Channels Using Your Helix AloneUsing Your Helix Alone Favorite ChannelsCategories 2.Select Favorites Add ChannelTuneSelect Using Your Helix AloneUsing Your Helix Alone 30Using Your Helix AloneInfo Extras Using Your Helix AloneUsing Your Helix Alone 32Using Your Helix AloneRecording a Single Song Recording XMUsing Your Helix Alone Using Your Helix Alone Recording a Channel34Using Your Helix Alone Scheduling a Recording Session Using Your Helix AloneUsing Your Helix Alone 5.To delete a session, choose Cancel SessionListening to Recorded XM Content My Music Using Your Helix AloneFinding Your Music Organizing Your MusicUsing Your Helix Alone Using Your Helix Alone Using Your Helix AloneUsing Your Helix Alone Locking and Unlocking XM Content3.Select XM Edit Song Lock Song Using Your Helix Alone Playlists - Adding Songs2.Select XM Edit Song Add to Playlist Using Your Helix Alone Playlists - Removing Entries5.Select XM Remove Songs Yes Using Your Helix Alone Playlists - Playing1.Select XM Playlists playlist name Select Playlists - Other Options Using Your Helix Alone2.Select XM Edit Song Bookmark Song Bookmarking SongsUsing Your Helix Alone 1.Select XM Bookmark Bookmark OnlyUsing Your Helix Alone Deleting Songs2.Select XM Edit Song Delete Yes 1.Select XM Organize Songs Using Your Helix Alone5.Select XM Delete Yes Using Helix with a PC System RequirementsSetup Using Helix with a PCTo connect your Helix to your PC Using Helix with a PC 50Using Helix with a PCXM+Napster Registering with XM+NapsterUsing Helix with a PC XM+Napster LightUsing Helix with a PC To register, follow these stepsUsing Helix with a PC Using Helix with a PCFor XM+Napster Light, simply click here Exploring What Can You Do with XM+Napster?Using Helix with a PC Purchasing Music Using Helix with a PCThe main pane shows the contents of a folder Using Helix with a PCOrganizing Your Music Create a new recording session or Recording SessionsUsing Helix with a PC choose an existing sessionPlaylists Using Helix with a PCUsing Helix with a PC Transferring Between PC and HelixUsing Helix with a PC Using Helix with a PC Disconnecting Your Helix from the PC60Using Helix with a PC Listening to XM Radio Online XMRO Using Helix with a PCImporting Tracks into XM+Napster Using Your CDs or MP3/WMA FilesRipping Your CDs Using Helix with a PCBurning CDs Using Helix with a PCUsing XM+Napster Updating Helix FirmwareUpdating Helix Firmware Using the Update ToolUsing the Web 2.Click on Browse CDSettings FM ModulatorSettings FM FrequencyFM Mode 3.Select XM Settings FM Modulator FM FrequencySettings FM Level1.Select XM Settings FM Modulator FM Level Settings Aiming the Antenna1.Select XM Settings Setup Antenna Aiming Line Out Level AudioTone SettingsBrightness and Contrast Backlight TimerDisplay SettingsInfo Extras Stock TickerSettings Direct Tune Channel AccessSettings Settings Channel Skip/Add74Settings Time Clock and Sleep TimerSleep Timer Settings2.Choose one of the following settings Vehicle ModeSettings on or off using its own power switchSettings Memory Partition2.Select XM Settings Setup Memory Partition Settings Restoring Factory Defaults1.Select XM Settings Setup Factory Defaults Settings If you see this on the display TroubleshootingCustomer Support You shouldIf this happens Customer SupportTroubleshooting You shouldIf this happens TroubleshootingCustomer Support You shouldCustomer Support SpecificationsHelix Player Remote SpecificationsCustomer Support Model NumbersPatent Information Customer SupportCustomer Support FCC Statement86Customer Support Customer Support Reorient or relocate the receiving antennaCustomer Support Warranty88Customer Support Warranty Conditions Customer SupportCustomer Support 90Customer SupportCustomer Support AH81-02210A Samsung Electronics America, Inc 400 Valley RoadYX-M1 Page Page Page Page Page Page

Helix does not communicate with your PC.