Samsung YP-F3QB/XET, YP-F3QP/XEF, YP-F3QL/XEF, YP-F3QB/XEF manual Troubleshooting, Problem Solution

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Troubleshooting

When you have a trouble using the player, try the following before contacting a service centre.

Problem	Solution
	•	Your player will not turn on if the battery is
My player will not		completely drained. Recharge the battery
		and turn the player on again.
turn on.
	•	Press and hold the Power button for about
		8-10 seconds to reset your player.
	•	Check if the buttons are locked.
The buttons do	•	Check if the buttons correspond to the
		functions you want to activate.
not work.
	•	Press and hold the Power button for about
		8-10 seconds to reset your player.
	•	The screen may not be visible under the
The screen	•	direct rays of the sun.
does not display		The screen turns off automatically after
anything.		the period of time you set in <Display light
		duration> has elapsed.
My player turns	If you do not use your player for 5 minutes after
	you pause playback, it automatically turns off.
off automatically.
	Turn on your player.
The battery	•	The battery running time may differ
		depending on the current sound mode or
running time is
		display settings.
different from
	•	The battery running time may decrease if
what is written in

the user manual.	your player is left in a location with a high or
	low temperature.

Problem	Solution
Kies will not work	Check if your PC meets PC requirements.
on a PC.	See "Recommended PC requirements."
	Run Windows Update on the PC. Select key
My player will not	updates and service packs and update all.
connect to a PC.	When the update is completed, reboot the PC
	and reconnect.
	•	Format your player in <Settings> →
The file transfer is	•	<System> → <Format> and try again.
		End all programs you are not using. Running
too slow.		multiple programs simultaneously can slow
		down the file transfer rate.
	•	Check if any playable files are stored in your
My player will not		player.
play any files.	•	Check if the files are damaged.
	•	Check if the battery is charged.
	•	Check if the USB cable is correctly
I cannot	•	connected. Reconnect it.
download files to		Check if the memory is full.
my player.	•	Press and hold the Power button for about
		8-10 seconds to reset your player.
	Check if you disconnected the USB cable while
Files or data are	transferring files or data. This can cause data
	loss or fatal errors in your player. Samsung is
missing.
	not responsible for any damages resulting from
	data loss.