36
Troubleshooting

When you have a trouble using the player, try the following before contacting a service centre.

Problem Solution
My player will not
turn on.
•Your player will not turn on if the battery is
completely drained. Recharge the battery
and turn the player on again.
•Press and hold the Power button for about
8-10 seconds to reset your player.
The buttons do
not work.
•Check if the buttons are locked.
•Check if the buttons correspond to the
functions you want to activate.
•Press and hold the Power button for about
8-10 seconds to reset your player.
The screen
does not display
anything.
•The screen may not be visible under the
direct rays of the sun.
•The screen turns off automatically after
the period of time you set in <

Settings

> →
<Display> → <Display light duration> has
elapsed.
My player turns
off automatically.
If you do not use your player for 5 minutes after
you pause playback, it automatically turns off.
Turn on your player.
Problem Solution
The battery
running time is
different from
what is written in
the user manual.
•The battery running time may differ
depending on the current sound mode or
display settings.
•The battery running time may decrease if
your player is left in a location with a high or
low temperature.
Kies will not work
on a PC.
Check if your PC meets PC requirements.
See "Recommended PC requirements."
My player will not
connect to a PC.
Run Windows Update on the PC. Select key
updates and service packs and update all.
When the update is completed, reboot the PC
and reconnect.
The file transfer is
too slow.
•Format your player in <Settings> →
<System> → <Format> and try again.
•End all programs you are not using. Running
multiple programs simultaneously can slow
down the file transfer rate.
My player will not
play any files.
•Check if any playable files are stored in your
player.
•Check if the files are damaged.
•Check if the battery is charged.