Samsung YP-W1AL/EUR, YP-W1AL/EDC, YP-W1AW/EDC, YP-W1AW/XEN manual Troubleshooting, Problem Solution

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Troubleshooting

When you have a trouble using the player, try the following before contacting a service centre.

Problem Solution

•Your player will not turn on if the battery is My player will not completely drained. Recharge the battery

turn on.and turn the player on again.

•Press the reset hole.

•Check if the buttons are locked.

The buttons do	•	Check if the buttons correspond to the
not work.		functions you want to activate.
	•	Press the reset hole.
The battery	•	Battery runtime may vary depending on
running time is	•	sound settings or file format.
different from		The battery running time may decrease if
what is written in		your player is left in a location with a high or
the user manual.		low temperature.
Kies will not work	Check if your PC meets PC requirements.
on a PC.	See "Recommended PC requirements."
	Run Windows Update on the PC. Select key
My player will not	updates and service packs and update all.
connect to a PC.	When the update is completed, reboot the PC
	and reconnect.
The file transfer is	End all programs you are not using. Running
	multiple programs simultaneously can slow
too slow.	down the file transfer rate.

Problem	Solution
	•	Check if any playable files are stored in your
My player will not		player.
play any files.	•	Check if the files are damaged.
	•	Check if the battery is charged.
I cannot	•	Check if the PC connector is correctly
		connected. Reconnect it.
download files to
	•	Check if the memory is full.
my player.	•	Press the reset hole.
	Check if you disconnected the PC connector
Files or data are	while transferring files or data. This can cause
	data loss or fatal errors in your player. Samsung
missing.
	is not responsible for any damages resulting
	from data loss.
My player is	Charging the battery can heat up your player. It
getting hot to the
	does not affect the player's life or capabilities.
touch.