Samsung YP-Z3AW/FOP, YP-Z3CL/XEF, YP-Z3CW/XEF, YP-Z3CP/XEF manual Troubleshooting, Problem Solution

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Troubleshooting

When you have a trouble using the player, try the following before contacting a service centre.

Problem	Solution
	•	Your player will not turn on if the battery is
My player will not		completely drained. Recharge the battery
		and turn the player on again.
turn on.
	•	Press and hold the Power button for about
		8-10 seconds to reset your player.
	•	Check if the buttons are locked.
The buttons do	•	Check if the buttons correspond to the
		functions you want to activate.
not work.
	•	Press and hold the Power button for about
		8-10 seconds to reset your player.
	•	The screen may not be visible under the
The screen	•	direct rays of the sun.
does not display		The screen turns off automatically after the
anything.		period of time you set in <Screen time-out>
		has elapsed.
My player turns	If you do not use your player for 5 minutes after
off automatically.	you pause playback, it automatically turns off.
The battery	•	The battery running time may differ
		depending on the current sound mode or
running time is
		display settings.
different from
	•	The battery running time may decrease if
what is written in
		your player is left in a location with a high or
the user manual.
		low temperature.

Problem	Solution
Kies will not work	Check if your PC meets the PC requirements.
on a PC.	See "Recommended PC requirements."
	Run Windows Update on the PC. Select key
My player will not	updates and service packs and update all.
connect to a PC.	When the update is completed, reboot the PC
	and reconnect.
	•	Format your player in <Settings> →
The file transfer is	•	<System> → <Format> and try again.
		End all programs you are not using. Running
too slow.		multiple programs simultaneously can slow
		down the file transfer rate.
	•	Check if any playable files are stored in your
		player.
My player will not	•	Check the size of the files to play. Your player
play any files.		will not play files larger than 2 GB.
	•	Check if the files are damaged.
	•	Check if the battery is charged.