Appendix > Troubleshooting

Problem

Solution

 

Check if the USB cable is correctly

 

 

connected. Reconnect it.

 

Check if you have Windows Media Player

I cannot

 

11 or higher installed on your PC. If you

download files to

 

are using old versions, download Windows

my player.

 

Media Player 11 or higher.

 

Check if the memory is full.

 

Press and hold the Power button for about

 

 

8-10 seconds to reset your player.

 

Check if you disconnected the USB cable while

Files or data are

transferring files or data. This can cause data

loss or fatal errors in your player. Samsung is

missing.

not responsible for any damages resulting from

 

 

data loss.

 

 

 

The playing time

This is normal if the currently playing file is in the

does not display

correctly during

VBR (Variable Bit Rate) format.

playback.

 

 

The file name

Change the language setting in <Settings>

does not display

<Language> <Contents>.

correctly.

 

 

 

 

 

45

Problem

Solution

My player is

Charging the battery can heat up your player. It

getting hot to the

does not affect the player's life or capabilities.

touch.

 

My player does

 

not play a video

Retransfer the video file with Kies.

file but displays

 

an error message.

 

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Image 45
Samsung YP-Z3AP/FOP manual Cannot, Files or data are, Missing, Correctly during, Playback File name, My player is