Answer: | The Sansa® MP3 Player will support MP3, WAV, WMA, secure WMA, |
| and audible files. |
Question: | What is MTP? |
Answer: | Media Transfer Protocol (MTP) is a new protocol and accompanying set |
| of drivers developed by Microsoft to connect portable devices to a |
| Windows XP PC and synchronize digital media content between those |
| devices and the PC. |
Question: | Some of my music files are on my player, but cannot be played. |
| When I select them, another song begins to play. What is |
| wrong? |
Answer: | You may not have purchased the rights to play the song on an |
| additional device. To test this, try to play a song that you have copied |
| from an older CD and converted to MP3 format. If you can play that |
| song, but not the song that will not play, then you need to purchase |
| the rights to play the song. |
Question: | Why should I update the firmware? |
Answer: | You should always update the player to the latest firmware to ensure |
| that it functions correctly and has all the latest features. |
Question: | How can I use |
Answer: | First you must convert the songs to a supported format. Then you can |
| transfer the songs to the player as normal, either by copying and |
| pasting, or transferring. |
Question: | In MTP mode, how do I drag files to the player? |
Answer: | As long as the files are wma, wav, or mp3, they can be dragged into |
| the Media folder. Otherwise, they can be dragged into the Data folder |
| (these files will not appear on the player). |
Question: | Is the player compatible with podcasts? |
Answer: | As long as the podcasts are in mp3 format and an appropriate bit rate |
|
Service and Warranty Information
This chapter provides information about how to get support for your player and the terms of your warranty.
Getting Technical Support
Before you contact Technical Support, we encourage you to read the Tips,
FAQ, and Troubleshooting section.
If you have questions about the use or features of your player, please call the SanDisk Technical Support Center for US:
