Cruzer Enterprise | Troubleshooting FAQ |
| Revision 1.0 |
1. Starting the Cruzer Enterprise
Q:WHY DIDN’T MY CRUZER ENTERPRISE DRIVE START WHEN I INSERTED IT?
A:Is this the first time you have used your Cruzer Enterprise drive with this specific computer?
Microsoft Windows new hardware setup occasionally does not start the autorun code on a removable drive. If this happens, the Cruzer Enterprise launcher partition of your Cruzer Enterprise drive can be seen in Windows but the password prompt is not displayed, and the Cruzer Enterprise partition is not available.
To solve this, restart the computer and reinsert your Cruzer Enterprise drive or manually launch the Cruzer Enterprise drive software. The Cruzer Enterprise drive software launcher is located on the Cruzer Enterprise Launcher drive, and is called Enterprise _Launcher.exe.
Have you used your Cruzer Enterprise drive on this specific computer before?
If you have used your Cruzer Enterprise drive on this computer, but have since added new network drive mapping, Windows may not allow access to your Cruzer Enterprise drive. Windows stores the last drive mapping data for removable drives, but also allows adding a network drive mapped to the same drive letter while the removable drive is inserted into the computer. When this happens, Windows allocates the same drive letter for both the removable drive and the network drive when your Cruzer Enterprise drive is inserted.
This can be confirmed using the Computer Management tool, located in Control Panel>Administrative Tools. Select Computer Management>Disk Management to display the local disks and their drive letter mapping data. If you can see the Cruzer Enterprise Launcher and Cruzer Enterprise drive disk partitions, but the Cruzer Enterprise Launcher has the same drive letter as a network drive, then this is the problem. To resolve this, change either the network or the Cruzer Enterprise Launcher drive letter.
To change the network drive letter, disconnect the mapped network drive and map it to an available drive letter that is not being used by your Cruzer Enterprise drive.
To change the Cruzer Enterprise drive Launcher drive letter,
© 2007 SanDisk® Corporation | 1 | May 2007, Document |