HELPFUL HINTS (Problems/Solutions)

Before calling for assistance, please check the condition that most closely resembles your problem in the following chart, then try the solutions for that condition. Visit our Web site at www.sanyoctv.com

or call toll free 1-800-877-5032.

Problem:Check these Conditions:Try these Solutions:

 

TV turns off

● Check signal (Cable/Ant.) connection.

● Press POWER key.

automatically.

● Power surge protection feature.

● The sleep timer may have been set.

 

 

● Unplug TV momentarily.

 

No picture, poor

● Check antenna connections.

● Adjust antenna.

picture, or wavy lines

● May be station trouble.

● Try a different channel.

in picture.

● Brightness or Contrast misadjusted.

● Select Auto from Picture/Sound

 

● Possible interference from household

on-screen menu or press RESET key.

 

appliance.

● Turn off Mixer, Drill, Blender, etc.

 

 

 

 

 

 

 

Black box on screen.

● Caption Text Mode without display

● Press RESET key.

 

information.

● Switch OFF Captions (see page 12).

 

 

 

 

 

 

Poor color or

● Check if program is in color.

● Try a different channel.

no color.

● Check antenna connections.

● Adjust antenna.

 

● Color or Tint misadjusted.

● Select Auto from Picture/Sound

 

● May be station trouble.

on-screen menu or press RESET key.

 

 

 

 

 

 

 

Blue Screen with Video1

● Check Audio/Video connections.

● Press INPUT key.

or Video2 displayed.

● Check external equipment.

● Switch on external equipment.

 

 

 

 

 

 

 

No sound, poor sound.

● May be station trouble.

● Try a different channel.

No sound on some

● May be MUTE function.

● Adjust Volume.

channels.

● Check Audio/ Video connections.

● Press RESET key twice.

 

 

 

 

 

 

No TV stereo sound.

● Check if station is broadcasting a true

● Select Stereo from Audio on-screen

 

MTS stereo signal.

menu.

 

 

 

 

 

 

 

 

 

 

 

 

No TV SAP sound

● Check if station is broadcasting a SAP

● Select SAP from Audio on-screen menu.

 

signal.

 

 

 

 

 

 

 

 

 

 

 

No Cable channels

● Cable Channel Indicator C should appear

● Select Cable from Antenna on-screen

above number 13.

next to channel number.

menu; then start CH. (channel) Search

 

 

using the menu.

 

 

 

 

 

No UHF channels,

● Cable Channel Indicator C should not

● Select VHF/UHF from Antenna on-screen

VHF OK.

appear next to channel number.

menu; then start CH. (channel) Search

 

 

using the menu.

 

 

 

 

 

 

Cannot select or scan

● Channel may be removed from memory.

● Select CH. Scan Memory and manually add

some channels.

● Check antenna connections.

channels or start CH. (channel) search.

 

● V-Guide is set to block

● Press RESET key to clear setting.

 

programming (see pages 13 ~ 14).

● Set V-Guide to OFF or press RESET key.

 

 

 

 

 

No Captioning.

● Check if station is broadcasting a Closed-

● Select Caption1 or Caption2 (see page 12).

 

Caption signal.

 

 

 

 

 

 

 

 

 

 

Menu System words

● May be a different language is selected.

● Reselect menu language choice using the

seem misspelled

 

on-screen menu or press RESET key.

 

 

 

 

Remote Control

● Check batteries.

● Replace batteries.

will not work TV.

● Check if TV is plugged in.

● Aim remote control at front of TV.

 

● Press TV key.

 

 

 

 

 

 

 

 

 

Remote Control will

● Press VCR or AUX key.

● Re-enter brand code (see pages 8~10).

not operate VCR,

● Check external equipment.

 

 

 

 

 

DVD, and Cable Box.

 

 

 

 

 

 

Cabinet makes

● This is a normal condition during warm-up and cool

popping sound.

down of the plastic cabinet parts.

 

 

 

 

 

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