Helpful Hints (Problems/Solutions)

Before calling for assistance, please check the condition that most closely resembles your problem in the following chart, then try the solutions for that condition. Visit our Web site at www.sanyoctv.com

or call toll free 1-800-877-5032.

 

Problem:Check these Conditions:Try these Solutions:

 

 

TV turns off

● Check signal (Cable/Ant.) connection.

● Press POWER key.

 

automatically.

● Power surge protection feature.

● The sleep timer may have been set.

 

 

 

● Unplug TV momentarily.

 

 

No picture, poor

● Check antenna connections.

● Adjust antenna.

 

picture, or wavy lines

● May be station trouble.

● Try a different channel.

 

in picture.

● Brightness or Contrast misadjusted.

● Press RESET key.

 

 

● Possible interference from household

● Turn off Mixer, Drill, Blender, etc.

 

 

appliance.

 

 

 

 

 

 

 

 

 

 

 

 

Black box on screen.

● Caption Text Mode without display

● Press RESET key twice.

 

 

information.

● Switch OFF Captions (see page 16).

 

 

 

 

 

 

 

 

Poor color or

● Check if program is in color.

● Try a different channel.

 

no color.

● Check antenna connections.

● Adjust antenna.

 

 

● Color or Tint misadjusted.

● Press RESET key twice.

 

 

● May be station trouble.

 

 

 

 

 

 

 

 

 

 

 

 

Blue Screen with

● Check Audio/Video connections.

● Press INPUT key.

 

Video1, Video2, or

● Check external equipment connections.

● Switch on external equipment.

 

Component2 displayed.

 

 

 

 

 

 

 

 

 

 

 

 

No sound, poor sound.

● May be station trouble.

● Try a different channel.

 

No sound on some

● May be MUTE function.

● Adjust Volume.

 

channels.

● Check Audio/ Video connections.

● Press RESET key twice.

 

 

No TV stereo sound.

● Check if station is broadcasting a true MTS

● Select Stereo from Audio on-screen

 

 

stereo signal.

menu.

 

 

 

 

 

 

 

No TV SAP sound.

● Check if station is broadcasting a SAP signal.

● Select SAP from Audio on-screen menu.

 

 

No Cable channels

● Cable Channel Indicator C should appear

● Select Cable from Antenna on-screen

 

above number 13.

next to channel number.

menu; then start CH. (channel) Search

 

 

using the menu.

 

 

 

 

 

 

 

 

 

 

No UHF channels,

● Cable Channel Indicator C should not

● Select VHF/UHF from Antenna on-screen

 

VHF OK.

appear next to channel number.

menu; then start CH. (channel) Search

 

 

using the menu.

 

 

 

 

 

 

 

 

 

 

 

Cannot select or scan

● Channel may be removed from memory.

● Select CH. Scan Memory and manually add

 

some channels.

● Check antenna connections.

channels or start CH. (channel) search.

 

 

● V-Guide is set to block

● Press RESET key to clear setting.

 

 

programming (see pages 17 ~ 18).

● Set V-Guide to OFF or press RESET key.

 

 

 

 

 

 

 

No Captioning.

● Check if station is broadcasting a Closed-

● Select Caption1 or Caption2 (see page 16).

 

 

Caption signal. Select another channel.

 

 

 

 

 

Menu System words

● May be a different language is selected.

● Reselect menu language choice using the

 

 

seem misspelled.

on-screen menu or press RESET key.

 

 

 

 

 

 

 

 

Remote Control

● Check batteries; see if TV is plugged in.

● Replace batteries.

 

will not work TV.

● Press TV key.

● Aim remote control at front of TV.

 

 

 

 

 

 

Remote Control will not

● Press VCR, CABLE, DVD, SAT, or AUX key.

● Re-enter brand code (see

 

operate VCR, Cable Box,

● Check external equipment.

pages 10 and 11).

 

DVD,or Satellite Receiver.

 

 

 

 

 

 

Cabinet makes popping

● This is a normal condition during warm-up

 

 

 

 

 

sound.

and cool down of the plastic cabinet parts.

 

 

 

 

Helpful Hints (Problems and Solutions) 19