ECJ_HC RiceCookerManual.qxd 6/7/07 9:50 AM Page 16
TROUBLESHOOTING Check the following before requesting service.
Symptom | Remedy |
• Plug or power cord is damaged, distorted, expanded, or discolored. | Unplug the power cord and stop using the appliance immediately. |
• Power cord or plug is warmer than normal. | |
• Power cord fits loosely or loses power. | Contact Sanyo Fisher Service (See warranty, page 21) |
• Overheated main body produces burning odor. |
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The power plug blades or plug surfaces are dirty. | Clean thoroughly. |
Symptom | Possible Cause | Ref. Page# | |
Rice does not cook. | Is the power cord plugged in properly or has any power failure occurred? | 7 | |
| Is the rice and water amount correct? | 8 | |
| Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? | 4, 8, 15 | |
Rice is hard or undercooked. | Is the rice stirred thoroughly after cooking? | 9 | |
Is the correct menu selected? | 8, 10, 11 | ||
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| Is the power cord plugged in properly or has any power failure occurred? | 7 | |
| Are there any foreign objects between the inner pot and inner lid? | 8 | |
| Is the rice and water amount correct? | 8 | |
Rice is soft or sticky. | Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? | 4, 8, 15 | |
Is the rice stirred thoroughly after cooking? | 9 | ||
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| Is the correct menu selected? | 8, 10, 11 | |
| Is the rice and water amount correct? | 8 | |
Rice is scorched. | Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? | 4, 8, 15 | |
Is the correct menu selected? | 8, 10, 11 | ||
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| Is the rice washed thoroughly before cooking? | 8, 10 | |
| Is the rice and water amount correct? | 8 | |
Rice cooking takes too long. | Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? | 4, 8, 15 | |
Is the correct menu selected? | 8, 10, 11 | ||
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| Is the power cord plugged in properly or has any power failure occurred? | 7 | |
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| Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? | 4, 8, 15 | |
| Is the rice stirred thoroughly after cooking? | 9 | |
Rice becomes hard, discolored | Is the rice washed thoroughly before cooking? | 8, 10 | |
or develops an odor while in | Is the power cord plugged in properly or has any power failure occurred? | 7 | |
KEEP WARM mode. | Was the rice kept warm more than 12 hours? | 9 | |
| Was the rice kept warm with spatula in inner pot? Was cold rice kept warm or cold rice added? | 9 | |
| Are there any foreign objects between the inner pot and inner lid? | 8 | |
| Is the rice and water amount correct? | 8 | |
During cooking water boils over. | Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? | 4, 8, 15 | |
Is the correct menu selected? | 8, 10, 11 | ||
| Is the rice washed thoroughly before cooking? | 8, 10 | |
| Are there any foreign objects between the inner pot and inner lid? | 8 | |
During cooking steam comes out | Is the rice and water amount correct? | 8 | |
Is the correct menu selected? | 8, 10, 11 | ||
from the outer lid. | Is the rice washed thoroughly before cooking? | 8, 11 | |
| Are there any foreign objects between the inner pot and inner lid? | 8 | |
| Is the rice and water amount correct? | 8 | |
Rice cooking does not complete | Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? | 4, 8, 15 | |
Is the correct menu selected? | 8, 10, 11 | ||
at the preset time. | |||
Is the power cord plugged in properly or has any power failure occurred? | 7 | ||
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| Is the timer set properly? | 11 | |
The control buttons won’t work. | Is the power cord plugged in properly or has any power failure occurred? | 7 | |
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There is noise during cooking. | The cling sound is caused by the unit adjusting power usage. It is not a malfunction. | − | |
Water droplets remaining on the outside of the inner pot or the inner wall of the main body may | 8 | ||
| cause noise. It is not a malfunction. | ||
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The appliance smells of resin. | Is the unit new? The smells will lessen as the unit is used. | − | |
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There are lines or connections |
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on the plastic housing. | These will not affect rice cooking and it is safe to use. | − | |
There are scratches on the outer | |||
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side of the inner pot. |
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Display is weak and the timer | The battery is weak. Replace battery. Contact Sanyo Fisher Service. | − | |
setting can not be maintained. | visit www.sanyoservice.com | ||
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