Troubleshooting guide
Symptom
Possible cause
Corrective action
The player does not start. Charging battery has run down.
Charge the
Format (initialize) the internal HDD.
Buttons do not respond.
The hold function is set.
Turn off the function.
The USB cable is still connected.
Disconnect the USB cable.
No sound.
The volume is turned down too low.
Adjust the volume.
Files cannot be played (correctly or at all).
The file is not in a playable format.
Use MP3 (MPEG1 Audio
“MPEG1 Audio Layer2” cannot be played. In this case,
Please convert from “MPEG1 Audio Layer2” to MP3 file or get MP3 (MPEG1 Audio Layer3) file.
Files on the PC were not transferred to the MUSIC folder.
Transfer them to the MUSIC folder on [Removable Disk].
This is data which cannot be played on the player. Create a file using different encoder (MP3/WMA conversion) software.
In selection of music piece, it is impossible to make a search for artist, album and genre.
The database of the transferred musics is not created. Create the database of the pieces of music transferred by [MusicFileMaster].
For detailed information of recreation of database, please refer to the
Symptom
Possible cause
Corrective action
The Removable Disk is not displayed when the player is connected to the PC.
The PC and the player are not connected correctly. Make sure the connect is corrected.
Disconnect the USB cable from the PC and reconnect it again.
Sufficient power is not being supplied from the PC. If a USB hub is being used, reconnect the player directly to the USB port on the PC. If the PC is equipped with several different USB ports, try another port.
A network drive has been assigned.
If a network drive has been assigned, the drive letter (the letters used as drive names) is already taken, so the Removable Disk cannot be created. Change the network drive assignments and reconnect. Talk to your network administrator about reassigning network drives.
Player is not recognised correctly by MusicFileMaster. MusicFileMaster was started up immediately after formatting the player by PC.
Format it by player and connect the player to your PC before starting up the MusicFileMaster. (Refer to page 19)
WHAT TO DO IF...
If the operation of the player or display is not normal,
1.Press [RESET] using a small
2.Resume operation.
This operation should not be performed under ordinary circumstances.
bHOLD
[RESET]
