HELPFUL HINTS (Problems/Solutions)
Because of the Quality we build into our product, very few problems are actual DTV defects. Most problems only involve simple hookup or setup changes that can be solved by the customer. Please check the chart
below and try the solutions listed for your problem. If the problem still persists, before returning your DTV, please visit our website at www.sanyoctv.com or call us toll free at 1.800.877.5032. We can Help!
Problem | Check these Conditions | Try these Solutions | Page No. |
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DTV turns off | ● Check signal (Cable/Ant.) connection. | ● Press POWER key. | 5, 11 |
automatically. | ● Power surge protection feature. | ● The sleep timer may have been set. |
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| ● Unplug DTV momentarily. |
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No picture, sound | ● Check antenna/external connections. | ● Adjust antenna. | 5, 12 |
(Digital Picture). | ● May be station trouble, NO signal | ● Try a different channel. |
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| broadcast. | ● Press RESET key to restart channel |
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| ● MUTE function may be on. | search. |
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| ● Adjust Volume. |
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No Captioning. | ● Check if station is broadcasting a | ● Press CAPTION key to select | 17 |
| Captioning. |
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| channel. |
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Cannot customize | ● Digital Caption signal not broadcast. | ● Press CAPTION key to select Analog | 17 |
Caption. |
| captioning. |
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Cannot display | ● Letter Box 16:9 or Pillar Box 4:3 signal | ● Press PIX SHAPE key to expand or zoom | 12 |
picture on a full | broadcasted. | the image. |
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screen. |
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Pixilation of Digital | ● Press INFO key and check the signal | ● Turn antenna, install signal booster. | 5, 11 |
image. | strength. | ● Install outdoor Digital antenna. |
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Poor Picture/ | ● Check if program is in color. | ● Try a different channel. | 20 ~ 21 |
Sound (watching | ● Check antenna/external connections. | ● Adjust antenna. |
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Analog). | ● Color or Tint misadjusted. | ● Press RESET key to restart channel |
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| ● May be station trouble. | search. |
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| ● MUTE function may be on. | ● Adjust Volume. |
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“No Signal” | ● Check Audio/Video connections. | ● Press INPUT key. | 9 ~10 |
message | ● Check external equipment connections. | ● Switch on external equipment. |
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appears on the | ● Check external equipment setting. | ● Set external equipment output con- |
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screen. |
| nections to match input connections. |
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No DTV Stereo or | ● Check if station is broadcasting a true | ● Press AUDIO key. | 12 |
SAP sound. | MTS stereo signal or a SAP signal. |
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Cannot select or | ● Channel may be removed from | ● Select CH. Scan Memory and manually | 16 |
scan some | memory. | add channels or start CH. (channel) search. |
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channels. | ● Check antenna connections. | ● Turn Antenna or install signal booster. | 18 ~ 19 |
| ● No digital signal being broadcast. | ● Set | |
| ● Signals are weak. | RESET key to clear all settings and restart |
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| ● | channel search. |
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No Cable channels | ● Cable Channel Indicator C should | ● Switch Antenna mode to Cable. | 15 |
above number 13. | appear next to channel number. |
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Remote Control | ● Check batteries. | ● Replace batteries. | 6, 11 |
will not work DTV. | ● Check if DTV is plugged in. | ● Aim remote control at front of DTV. |
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Cabinet makes | ● This is a normal condition during warm- |
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popping sound. | up and cool down of the plastic cabinet |
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| parts. |
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22 Need help? Visit our Web site at www.sanyoctv.com or Call