Troubleshooting

Refer to the symptoms and solutions listed below before sending the camera for repairs. If the problem persists, contact your local reseller or service center.

Symptom

Cause

Solutions / Corrective Actions

The power does not come

The batteries are not inserted.

Load the batteries correctly.

on.

 

 

The batteries are exhausted.

Replace with a new set of

 

 

 

batteries.

The batteries or camera

Long period of continuous use of

 

feels warm.

the camera or the flash.

 

Even if press the shutter

The shutter button is not pressed

Press the shutter button all the

button, the camera does not

all the way down.

way down.

take a picture.

 

 

The memory card does not have

Insert a new memory card, or

 

any free capacity.

delete unwanted files.

 

The memory card is

Remove the write-protection.

 

write-protected.

 

Images do not appear on

LCD monitor is dark.

Adjust the brightness of the

the LCD monitor.

 

LCD monitor in the menu.

Although it is set to auto

The lens is dirty.

Wipe clean with a soft, dry cloth

focus, it does not focus.

 

or lens paper.

 

The distance to the subject is

Get your subject within the effective

 

smaller than the effective range.

focus range.

The contents on the

You played back a memory card

Insert a memory card that was

memory card cannot be

that was not formatted by this

formatted on this camera.

played back.

camera.

 

Files cannot be deleted.

The file is protected.

Cancel protection.

 

The memory card is

Remove the write-protection.

 

write-protected.

 

The date and time are

The correct date and time is not

Set the correct date and time.

wrong.

set.

 

Cannot download images.

The free space on the hard disk

Check whether the hard disk has

 

in your computer may be

space for running Windows, and

 

insufficient.

if the drive for loading image files

 

 

has a capacity at least that of the

 

 

memory card inserted in the camera.

 

No power supply.

Replace with a new set of

 

 

batteries.

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Sanyo VPC-S885 instruction manual Troubleshooting, EN-41