Condition |
| Suggested solutions |
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Wrinkles or | • | Ensure that the paper is loaded properly. |
creases | • | Check the paper type and quality. See page |
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| |
| • | Turn over the stack of paper in the tray. Also |
|
| try rotating the paper 180° in the tray. |
Back of | • | The transfer roller may be dirty. See page 8.1. |
printouts are | • | Check for leaking toner. Clean the inside of |
dirty |
| the printer. |
Solid black | • | The toner cartridge may not be installed | ||
pages |
| properly. Remove the cartridge and reinsert. | ||
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|
| • | The toner cartridge may be defective and |
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|
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| need replacing. Install a new toner cartridge. |
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| • | The printer may require repair. Contact a |
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| service representative. |
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Loose toner | • | Clean the inside of the printer. | |||
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| • | Check the paper type and quality. See page |
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| |
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| • | Install a new toner cartridge. See page 8.4. |
|
|
|
| • If the problem persists, the printer may require | |
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|
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| repair. Contact a service representative. |
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Character voids | Character voids are white areas within | ||||
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| characters that should be solid black: | |
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| ||
•If you are using transparencies, try another type of transparency. Because of the composition of the transparency, some character voids may be normal.
•You may be printing on the wrong surface on
the paper. Turn over the paper in the tray.
•The paper may not meet paper specifications. See page 5.3.
|
| Condition |
| Suggested solutions | |
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|
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| |
Horizontal | If horizontally aligned black streaks or smears | ||||
stripes | appear: | ||||
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|
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| • | The toner cartridge may be installed |
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|
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| improperly. Remove the cartridge and |
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|
|
| reinsert. |
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|
|
| • | The toner cartridge may be defective. Install a |
|
|
|
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| new toner cartridge. See page 8.4. |
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|
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| |
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|
|
| • If the problem persists, the printer may require | |
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|
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| repair. Contact a service representative. |
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|
Curl | If the printed paper is curled or paper does not | ||||
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|
| feed into the printer: | |
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|
| • | Turn over the stack of paper in the tray. Also |
|
|
|
|
| try rotating the paper 180° in the tray. |
An unknown | Your printer is probably being used at an altitude |
image repetitively | of 1,000 m (3,281 ft) or above. |
appears on a | The high altitude may affect the print quality |
next few sheets | such as loose toner or light imaging. You can set |
or loose toner, | this option through Printer Settings Utility or |
light print or | Printer tab in printer driver’s properties. See |
contamination | page 1.5. |
occurs. |
|
Condition | Suggested solutions |
|
|
“File in Use” | Exit all software applications. Remove all |
message appears | software from the StartUp Group, then restart |
during installation. | Windows. Reinstall the printer driver. |
|
|
“General Protection | Close all other applications, reboot Windows, |
Fault”, “Exception | and try printing again. |
OE”, “Spool32”, or |
|
“Illegal Operation” |
|
messages appear. |
|
|
|
“Fail To Print”, “A | These messages may appear during printing. |
printer timeout error | Just keep waiting until the printer finishes |
occurred,” | printing. If the message appears in standby |
messages appear. | mode or after printing has been completed, |
| check the connection and/or whether an error |
| has occurred. |
|
|
Note
• Refer to Microsoft Windows 2000/XP/Vista and Windows 
Server 2003 User’s Guide that came with your PC for further
information on Windows error messages.
9.9 <Troubleshooting>