Common PostScript problems

The following situations are PostScript language specific and may occur when several printer languages are being used.

Note

• To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

Condition

Possible cause

 

Suggested solutions

 

 

 

 

PostScript file

The PostScript

Print a configuration page

can not be

driver may not

 

and verify that the PostScript

printed.

be installed

 

version is available for

 

correctly.

 

printing.

 

 

Install the PostScript driver;

 

 

 

to installing the PS printer

 

 

 

driver, see the Software

 

 

 

Section.

 

 

If problem consists, contact a

 

 

 

service representative.

 

 

 

“Limit Check

The print job

You might need to reduce the

Error” message

was too

complexity of the page.

appears.

complex.

 

 

 

 

 

A PostScript

Print job may

Make sure that the print job is a

error page

not be

PostScript job. Check to see

prints.

PostScript.

whether the software

 

 

application expected a setup or

 

 

PostScript header file to be sent

 

 

to the printer.

 

 

 

When print a

The resolution

Make sure that the resolution

document in

setting in the

setting in your printer driver

Macintosh with

printer driver

matches that in Acrobat

Acrobat Reader

may not be

Reader.

6.0 or higher,

matched with

 

 

colors print

that in Acrobat

 

 

incorrectly.

Reader.

 

 

 

 

 

 

Common Macintosh problems

Condition

Suggested solutions

 

 

The printer does not

Incompatibility between the PDF file and

print PDF file correctly.

the Acrobat products:

Some parts of graphics,

Printing the PDF file as an image may

text, or illustrations are

solve this problem. Turn on Print As

missing.

Image from the Acrobat printing options.

 

 

Note: It will take longer to print when you

 

print a PDF file as an image.

 

 

The document has

Update your Mac OS to OS 10.3.3 or

printed, but the print job

higher.

has not disappeared

 

from the spooler in Mac

 

OS 10.3.2.

 

 

 

Some letters are not

This problem is caused because Mac OS

displayed normally

cannot find the font during the cover

during the cover sheet

page printing.

printing.

Alphanumeric characters, in the Billing

 

 

Info field, are only allowed for printing on

 

the cover page. Other characters will be

 

broken on the printout.

 

 

9.10 <Troubleshooting>