TERMS & CONDITIONS • Complete Locks
Product Warranties: Commercial Applications
Limited Warranty
Schlage Lock Company, LLC (the “Company”) extends a three year limited warranty to the original user of the products manufactured by the Company (the “Products”) against defects in material and workmanship from the date of purchase. Certain Products contain restrictions to this limited warranty, additional warranties, or different warranty periods. Please see below for specific Product warranty information.
What The Company Will Do: Upon return of the defective Product to the Company or its authorized distributor for inspection, free and clear of all liens and encumbrances and accompanied by the statement of defects of proof of purchase, the Company will replace the Product.
Original User: These warranties only apply to the Original User of Products. These warranties are not transferable.
What Is Not Covered: The following costs, expenses and damages are not covered by the provisions of these limited warranties: (i) labor costs including, but not limited to, such costs for the removal and reinstallation of Products; (ii) shipping and freight expenses required to return the Products to the Company; or (iii) any other incidental, consequential, indirect, special and/or punitive damages, whether based on contract, warranty, tort (including, but not limited to strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
The provisions of these limited warranties do not apply to Products: (i) used for purposes for which they are not designed or intended; (ii) which have been subjected to alteration, misuse, abuse, negligence, or accident; (iii) which have been improperly stored, installed, maintained, repaired or operated; (iv) which have been used in violation of written instructions provided by Schlage; (v) which have been subjected to improper temperature, humidity, or other environmental conditions (i.e., corrosion); or (vi) which, based on the Company’s examination, do not disclose to the Company’s satisfaction non-conformance to the warranties. Additionally, the Company will not warrant ANSI A156.2 Grade 2 lever Product installed in educational facilities and student housing.
Additional Terms: The Company does not authorize any person to create for it any obligation or liability in connection with the Products. The Company’s maximum liability under these warranties is limited to the purchase price of the Product. No action arising out of any claimed breach of these warranties
by the Company may be brought by the Original User more than one (1) year after the cause of action has arisen.
How State Law Applies: These warranties give you specific legal rights, and you may also have other rights which vary from state to state.
SPECIFIC PRODUCT WARRANTY RESTRICTIONS/ADDITIONAL WARRANTIES:
ND-Series Levers 7-Year Mechanical Warranty
The limited warranty is for a period of seven (7) years from the date of purchase and is subject to the restrictions of these limited warranties.
Small Format Interchangeable Core (SFIC) Warranty
The limited warranty also applies to Schlage locks and housings when used with another manufacturer’s cores, or to Schlage cores (i.e, SFIC) when used in another manufacturer’s locks and housings. The use of unauthorized cylinder cams or other components with the Products shall void these warranties.
Everest® Primus® and Everest Primus XP Limited Lifetime Key Breakage Warranty
A limited lifetime warranty is provided to the original user against breakage and is subject to the restrictions of these limited warranties.
Portable Security Limited Lifetime Warranty
A limited lifetime warranty is provided to the original user and is subject to the restrictions of these limited warranties.
Product Warranties: Residential Applications
Lifetime Limited Mechanical & Finish Warranty and 1-Year Limited Electronics Warranty
Subject to the terms and conditions of this warranty, Schlage extends a lifetime limited mechanical and finish warranty and a one-year limited electronics warranty to the original consumer user (“Original User”) of our Schlage brand product (“Product”) against defects in material and workmanship, as long as the Original User occupies the residential premises upon which the Product was originally installed.
What Schlage will do: Upon return of the defective Product to Schlage, Schlage’s sole obligation, at its option, is to either repair or replace the Product, or
refund the original purchase price in exchange for the Product. Original User: This warranty only applies to the Original User of Products. This warranty is not transferable.
What is not covered: The following costs, expenses and damages are not covered by the provisions of this limited Warranty: (i) labor costs including, but not limited to, such costs as the removal and reinstallation of Product; (in) shipping and freight expenses required to return Product to Schlage; and (iii) any other incidental, consequential, indirect, special and/or punitive damages, whether based on contract, warranty, tort (including, but not limited to, strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages. Some local laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
The provisions of this warranty do not apply to Products: (i) used in commercial applications; (ii) used in common area applications; (iii) used for purposes for which they are not designed or intended; (iv) which have been subjected to alteration, abuse, misuse, negligence or accident; (v) which have been improperly stored, installed, maintained or operated; (vi) which have been used in violation of written instructions provided by Schlage; (vii) which have been subjected to improper temperature, humidity or other environmental conditions; or (viii) which, based on Schlage’s examination, do not disclose to Schlage’s satisfaction non-conformance to the warranty. Additionally, this warranty DOES NOT COVER scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals.
Exclusions: Oil Rubbed Bronze finish (613) is designed to improve over time and change in appearance, creating a living finish through daily use and thus,
finish discoloration is not applicable to the above warranty. Additional terms: Schlage does not authorize any person to create for it any obligation or liability in connection with the Product. Schlage’s maximum liability here under is limited to the original purchase price of the Product. No action arising out of any claimed breach of this warranty by Schlage may be brought by the Original User more than one (1) year after the cause of action has arisen.
How local law applies: This warranty gives you specific legal rights, and you may also have other rights as otherwise permitted by law. If this Product is considered a consumer product, please be advised that some local laws do not allow limitations on incidental or consequential damages or how long an implied warranty lasts, so that the above limitations may not fully apply. Refer to your local laws for your specific rights under this warranty.
