Internet Service: Troubleshooting

Common Troubleshooting Suggestions

The modem does not register an Ethernet connection.

Even new computers do not always have Ethernet capabilities. Be sure to verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

The modem does not register an Ethernet connection after connecting to a hub.

If you are connecting multiple PCs to the cable modem, you should first connect the modem to the up-link port of the hub. The LINK light of the hub illuminates continuously.

The modem does not register a cable connection.

•The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable.

•Verify that you have followed the procedure for Renewing the IP address for Microsoft Windows 95, 98, 98SE, or ME PCs earlier in this guide.

Note: If you have Microsoft Windows 2000, NT, or XP, consult your user’s manual for the procedure for renewing the IP address on your PC.

•Your USB interface may be malfunctioning. Refer to the troubleshooting information in your USB documentation.

Continued on next page

30

WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide

4004041 Rev B