Manuals / Seagate / Computer Equipment / Computer Drive

Seagate ST3400833ACE, ST3120213ACE, ST3160212ACE Data Recovery Services Authorized Service Centers

Models: ST3250824ACE ST3802110ACE ST3500841ACE ST3200827ACE ST3400833ACE ST3160212ACE ST3120213ACE ST3300822ACE

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Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser- vices labs are currently located in North America. To speak with a case management representative, call 1-800-475-0143. Additional information, including an online request form and data loss prevention resources, is available at www.datarecovery.seagate.com.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America support services

Seagate Service Centers

Presales Support

Call center	Toll-free	Direct dial	FAX
Americas	1-877-271-32851	+1-405-324-47301	+1-405-324-4704

Technical Support

Call center	Toll-free	Direct dial	FAX
Americas	1-800-SEAGATE2	+1-405-324-47002	+1-405-324-3339

Customer Service Operations

Warranty Service

Call center	Toll-free	Direct dial	FAX / E-mail
USA, Canada, Mexico and	1-800-468-34723	—	+1-956-664-4725
Latin America
Brazil	—	+55-11-4191-4761	+55-11-4191-5084
Jabil Industrial Do Brasil	—	+55-11-4191-4761	+55-11-4191-5084
LTDA4			SeagateRMA.br@jabil.com

Data Recovery Services

Call center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

1Hours of operation are 8:00 A.M. to 7:00 P.M., Monday through Friday (Central time).

2Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).

3Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).

4Authorized Service Center

5Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).

40	DB35 Series 7200.2 Product Manual, Rev. C

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Seagate ST3400833ACE, ST3120213ACE, ST3160212ACE, ST3200827ACE manual Data Recovery Services Authorized Service Centers

Contents

DB35 Series Revision status summary sheet Contents DB35 Series 7200.2 Product Manual, Rev. C List of Figures DB35 Series 7200.2 Product Manual, Rev. C Introduction DB35 Series 7200.2 Product Manual, Rev. C Drive specifications Specification summary table Drive specifications for 500 and 400 Gbyte models Drive specification ST3500841ACE ST3400833ACE Following web Drive specifications for 300, 250, and 200 Gbyte models Drive specification ST3300822ACE ST3250824ACE ST3200827ACE DB35 Series 7200.2 Product Manual, Rev. C Drive specifications for 160, 120, and 80 Gbyte models Drive specification ST3160212ACE ST3120213ACE ST3802110ACE Access the following web Formatted capacity Default logical geometryLBA mode Recording and interface technology DB35 Series 7200.2 Product Manual, Rev. C Seek time Physical characteristicsStart/stop times Power specifications Conducted noise Typical current profileVoltage tolerance Idle mode Power-management modesActive mode Sleep mode Environmental specifications Vibration AcousticsNonoperating shock Operating vibration Reliability Electromagnetic immunityRadio frequency environments Electromagnetic compatibility Safety certificationAgency certification Korean RRL FCC verification Environmental protectionEuropean Union Restriction of Hazardous Substances RoHS Corrosive environment DB35 Series 7200.2 Product Manual, Rev. C Configuring and mounting the drive Handling and static discharge precautions Breather filter hole precautions Breather filter hole location Drive as master with a non-ATA-compatible slave Jumper settingsMaster/slave configuration Cable-select option Drive mounting Ultra ATA/100 cable Mounting dimensions-top, side and end view DB35 Series 7200.2 Product Manual, Rev. C ATA interface signals and connector pins ATA interface Supported ATA commands Command name Command code in hex F6H Write Sectors Without Retries 31H Write Sectors Extended 34H Identify Device command Word Description Value Xx07H Description if bit is set to Bit Word Set Features command 0CH 4 S.M.A.R.T. commands Code in features Register A.R.T. command DB35 Series 7200.2 Product Manual, Rev. C Internet MySeagate Spp.seagate.com Seagate Technology support servicesWarranty Service Presales Support Data Recovery Services Authorized Service Centers Data Recovery Services Call center Presales and Technical Support Warranty Service FAX services-All Europe toll callToll-free support numbers Asia/Pacific support services Publication feedback survey DB35 Series 7200.2 Product Manual, Rev. C Index NumericsPage Page DB35 Series 7200.2 Product Manual, Rev. C Page Seagate Technology LLC