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Seagate ST3120213ACE, ST3160212ACE, ST3200827ACE, ST3250824ACE manual Asia/Pacific support services

Models: ST3250824ACE ST3802110ACE ST3500841ACE ST3200827ACE ST3400833ACE ST3160212ACE ST3120213ACE ST3300822ACE

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Asia/Pacific support services

For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East- ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our tech- nical support locations.

Warranty service is available from 9:00 A.M. to 5:00 P.M., Monday through Friday. Warranty service for Australia is available from 10:00 A.M. to 7:00 P.M., April through October, and from 11:00 A.M. to 8:00 P.M. November through March (Australian Eastern time) Monday through Friday.

Seagate Service Centers

Call center	Toll-free	Direct dial	FAX
Australia	1800-14-7201	—	—
China (Mandarin)1, 4	800-810-9668	+86-10-6225-5336	—
Hong Kong	800-90-0474	—	—
Hong Kong (Cantonese)1, 4	001-800-0830-1730	—	—
India2, 4	1-800-180-1104	—	—
Indonesia	001-803-1-003-2165	—	—
Japan3, 4	0034 800 400 554	—	—
Korea3, 4	007 98 8521 7635	—	—
Malaysia	1-800-80-2335	—	—
New Zealand	0800-443988	—	—
Singapore	800-1101-150	—	+65-6488-7525
Taiwan (Mandarin)1, 4	00-800-0830-1730	—	—
Thailand	001-800-11-0032165	—	—

Customer Service Operations

Warranty Service

Call center	Toll-free	Direct dial	FAX
Asia/Pacific	—	+65-6485-3595	+65-6485-4860
Australia	1800-12-9277	—	—
India4	—	+91-44-42015000	+91-44-42015184

1Hours of operation are 8:30 A.M. to 5:30 P.M., Monday through Friday (Australian Western time). 2Hours of operation are 9:00 A.M. to 6:00 P.M., Monday through Saturday.

3Hours of operation are 9:30 A.M. to 6:30 P.M., Monday through Friday.

4Authorized Service Center

42	DB35 Series 7200.2 Product Manual, Rev. C

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Seagate ST3120213ACE, ST3160212ACE, ST3200827ACE, ST3250824ACE, ST3300822ACE, ST3802110ACE manual Asia/Pacific support services

Contents

DB35 Series Revision status summary sheet Contents DB35 Series 7200.2 Product Manual, Rev. C List of Figures DB35 Series 7200.2 Product Manual, Rev. C Introduction DB35 Series 7200.2 Product Manual, Rev. C Drive specifications Specification summary table Drive specifications for 500 and 400 Gbyte models Drive specification ST3500841ACE ST3400833ACE Following web Drive specifications for 300, 250, and 200 Gbyte models Drive specification ST3300822ACE ST3250824ACE ST3200827ACE DB35 Series 7200.2 Product Manual, Rev. C Drive specifications for 160, 120, and 80 Gbyte models Drive specification ST3160212ACE ST3120213ACE ST3802110ACE Access the following web Default logical geometry LBA modeFormatted capacity Recording and interface technology DB35 Series 7200.2 Product Manual, Rev. C Physical characteristics Seek timeStart/stop times Power specifications Typical current profile Conducted noiseVoltage tolerance Power-management modes Active modeIdle mode Sleep mode Environmental specifications Acoustics Nonoperating shockVibration Operating vibration Electromagnetic immunity ReliabilityRadio frequency environments Safety certification Agency certificationElectromagnetic compatibility Korean RRL Environmental protection FCC verificationEuropean Union Restriction of Hazardous Substances RoHS Corrosive environment DB35 Series 7200.2 Product Manual, Rev. C Configuring and mounting the drive Handling and static discharge precautions Breather filter hole precautions Breather filter hole location Jumper settings Master/slave configurationDrive as master with a non-ATA-compatible slave Cable-select option Drive mounting Ultra ATA/100 cable Mounting dimensions-top, side and end view DB35 Series 7200.2 Product Manual, Rev. C ATA interface signals and connector pins ATA interface Supported ATA commands Command name Command code in hex F6H Write Sectors Without Retries 31H Write Sectors Extended 34H Identify Device command Word Description Value Xx07H Description if bit is set to Bit Word Set Features command 0CH 4 S.M.A.R.T. commands Code in features Register A.R.T. command DB35 Series 7200.2 Product Manual, Rev. C Seagate Technology support services Warranty ServiceInternet MySeagate Spp.seagate.com Presales Support Data Recovery Services Authorized Service Centers Data Recovery Services FAX services-All Europe toll call Call center Presales and Technical Support Warranty ServiceToll-free support numbers Asia/Pacific support services Publication feedback survey DB35 Series 7200.2 Product Manual, Rev. C Index NumericsPage Page DB35 Series 7200.2 Product Manual, Rev. C Page Seagate Technology LLC