Warranty Service | Seagate ST3300656SS, ST3146356SS, ST3450856SS

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

76	Cheetah 15K.6 SAS Product Manual, Rev. A

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Seagate ST3300656SS, ST3146356SS, ST3450856SS manual Warranty Service, Data Recovery Services Authorized Service Centers

Contents

Cheetah 15K.6 SAS ST3450856SS ST3300656SS ST3146356SSPage Contents Seagate Technology support services Defect and error managementInstallation Interface requirements List of Figures Cheetah 15K.6 SAS disk drive Cheetah 15K.6 SAS Product Manual, Rev. a Scope Cheetah 15K.6 SAS disk drive Cheetah 15K.6 SAS Product Manual, Rev. a Electromagnetic compatibility Standards, compliance and reference documentsStandards Electromagnetic susceptibility Compliance European Union Restriction of Hazardous Substances RoHS Reference documents Cheetah 15K.6 SAS Product Manual, Rev. a General description Media description Standard featuresPerformance Reliability Factory-installed accessoriesOptions factory installed Formatted capacities Cheetah 15K.6 SAS Product Manual, Rev. a Access time Performance characteristicsInternal drive characteristics Seek time General performance characteristics Format command execution time minutesStart/stop time Prefetch/multi-segmented cache control Cache operation Caching write data Prefetch operation Recoverable Errors Reliability specificationsError rates Unrecoverable Errors Interface errors Reliability and serviceSeek errors Preventive maintenance Performance impact 4 S.M.A.R.TControlling S.M.A.R.T Milliseconds Predictive failures Reporting controlDetermining rate Thermal monitor Reference Temperature Temperature Log Page 0DhPrimary Temperature Parameter Code Description Short and extended tests State of the drive prior to testingInvoking DST Short test Function Code 001b Shipping Product warrantyAbort Product repair and return information Cheetah 15K.6 SAS Product Manual, Rev. a DC power requirements Physical/electrical specificationsAC power requirements ST3450856SS DC power requirements ST3300656SS Gbit mode Amps ST3300656SS DC power requirementsST3146356SS DC power requirements ST3146356SS Gbit mode Amps Conducted noise immunity General DC power requirement notesPower sequencing Current profiles Typical ST3450856SS current profiles Typical ST3300656SS current profiles Typical ST3146356SS current profiles Power dissipation ST3450856SS in 3 Gbit operation ST3300656SS CURRENT/POWER vs Throughput SAS 3.0GB ST3300656SS in 3 Gbit operation ST3146356SS in 3 Gbit operation ST3146356SS CURRENT/POWER vs Throughput SAS 3.0GBRandom 8 Block Reads Temperature Environmental limits Shock and vibration Relative humidityEffective altitude sea level Shock Package size Packaged/product weight Drop height Recommended mounting Acoustics Air cleanlinessVibration Corrosive environment Mechanical specifications Physical dimensions Cheetah 15K.6 SAS Product Manual, Rev. a Drive internal defects/errors Defect and error managementDrive error recovery procedures 51.87 Background Media Scan SAS system errorsMedia Pre-Scan Deferred Auto-Reallocation Idle Read After Write Installation Drive orientation Cooling Air flow Drive mounting Grounding Cheetah 15K.6 SAS Product Manual, Rev. a SAS features Interface requirements Dual port support Commands supported by Cheetah 15K.6 SAS family drives Scsi commands supportedCommand name Command code Supported Commands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Inquiry data Mode Sense dataBytes Data hex Page 2.1 ST3450856SS Mode Sense data Mode Pages 2.2 ST3300656SS Mode Sense data 2.3 ST3146356SS Mode Sense data Supported Feature or condition Miscellaneous operating features and conditionsMiscellaneous features Miscellaneous status SAS physical interface Datum B Physical characteristics Connector requirements Pin descriptions Pin Signal name Signal typeElectrical description SAS pin descriptions SAS transmitters and receivers Signal characteristicsPower Ready LED Out General interface characteristics LED drive signalDifferential signals Eye masks Eye masks overview Absolute amplitude Receive eye maskJitter tolerance masks Normalized time in UI Jitter Peak-toSinusoidal Frequency in kHz Transmitter signal characteristics Signal characteristica Units Gbps Maximum allowable jitter Receiver signal characteristicsSignal characteristic Units Gbps Gbps m, n Deterministic jitterq Compliant jitter test pattern Cjtpat Impedance specificationsReceiver jitter tolerance Impedance requirements Sheet 1 Impedance requirements Sheet 2 Transmitter characteristicsElectrical TxRx connections = -5,437dB Shows the zero-length test load Receiver characteristics Cheetah 15K.6 SAS Product Manual, Rev. a Presales Support Seagate Technology support servicesInternet Technical Support Data Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index NumericsPage SAS See also cooling