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Seagate ST3300007LW/LC, ST3146707LW/LC manual Shipping, Product repair and return information

Models: ST3300007LW/LC ST373207LW/LC ST3146707LW/LC

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Shipping

When transporting or shipping a drive, a Seagate approved container must be used. Keep your original box. They are easily identified by the Seagate-approved package label. Shipping a drive in a non-approved con- tainer voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your Authorized Seagate Distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate authorized customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the fac- tory-seal voids the warranty.

24	Cheetah 10K.7 SCSI Product Manual, Rev. D

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Seagate ST3300007LW/LC, ST3146707LW/LC, ST373207LW/LC manual Shipping, Product repair and return information

Contents

Cheetah 10K.7 Scsi Page Cheetah 10K.7 Scsi Page Revision status summary sheet Page Contents Seagate Technology support services Defect and error managementInstallation Interface requirementsList of Figures Viii Cheetah 10K.7 Scsi Product Manual, Rev. D Scope Cheetah 10K.7 Scsi family drive ST3300007LC shownCheetah 10K.7 Scsi Product Manual, Rev. D Electromagnetic compatibility Applicable standards and reference documentationStandards Electromagnetic susceptibilityElectromagnetic compliance European Union Restriction of Hazardous Substances RoHSReference documents Cheetah 10K.7 Scsi Product Manual, Rev. D General description Standard features Media characteristicsReliability PerformanceFormatted capacities Accessories user installed Factory installed accessoriesOptions factory installed Programmable drive capacityInternal drive characteristics transparent to user Performance characteristicsScsi performance characteristics visible to user Generalized performance characteristics Access timeFormat command execution time minutes Ultra320 ScsiPrefetch/multi-segmented cache control Start/stop timeCache operation Caching write data Prefetch operation Cheetah 10K.7 Scsi Product Manual, Rev. D Recoverable Errors Reliability specificationsError rates Unrecoverable ErrorsPreventive maintenance Reliability and serviceSeek errors Annualized Failure Rate AFR4 S.M.A.R.T Controlling S.M.A.R.TDetermining rate Performance impactReporting control Predictive failuresParameter Code Description Drive Self Test DSTImplementation State of the drive prior to testingDST Failure Definition Invoking DSTExtended test Function Code 010b Product warrantyShort test Function Code 001b Log page entriesShipping Product repair and return informationAC power requirements Physical/electrical specificationsDC power requirements ST3146707 SE mode LVD mode Conducted noise immunity Power sequencing3 12 V Current profile Typical ST3300007 drive +12 V current profile Typical ST3146707 drive +12 V current profile Typical ST373207 drive +12 V current profile Power dissipation ST3300007ST3146707 ST373207 Relative humidity TemperatureEnvironmental limits Effective altitude sea levelShock and vibration ShockRecommended mounting Vibration Air cleanlinessCorrosive environment Mechanical specifications AcousticsLW mounting configuration dimensions LC mounting configuration dimensions Drive error recovery procedures Defect and error managementDrive internal defects Page Scsi systems errors Background Media Scan Media Pre-ScanDrive ID/option select header InstallationConfigure drive options FormattingJ6 jumper header J5 jumper header on LW models only J2 option select header on LW models only Function description RESDrive orientation CoolingDrive mounting GroundingCheetah 10K.7 Scsi Product Manual, Rev. D General description Interface requirementsScsi interface messages supported Scsi interface commands supported Page Page Page Inquiry Vital Product data Mode Sense data Mode Sense 10 Byte Header Data 00 ae 00 10 00 00 00 08 11 17 73 30 00 00 02 00 ae 00 10 00 00 00 08 08 8b b9 98 00 00 02 Scsi bus conditions and miscellaneous features supported Condition/feature supported bySynchronous data transfer periods supported Synchronous data transferPhysical interface 2 REQ/ACK offsetDC cable and connector PCB Scsi interface physical description Cable requirements Mating connectorsScsi interface cable requirements LC ModelsMating connectors for LW model drives Mating connectors for LC model drivesRight-angle to Pcba connectors Scsi daisy chain interface cabling for LW drives Nonshielded 68-pin Scsi device connector used on LW drives Nonshielded 80-pin Scsi SCA-2 connector, used on LC drives GND +DBP1 Charge Active LED OUT 4 REQ +REQ Active LED OUT 4 Electrical description LVD output characteristicsMultimode-SE and LVD alternatives General cable characteristics LVD input characteristicsSingle-ended drivers/receivers Cables for low voltage differential drivers/receivers LW drives Terminator requirements Terminator powerLC drives Disc drive Scsi timing Disc drive Scsi timing Spindle status Command status LED status Drive activity LEDPresales Support Seagate Technology support servicesInternet MySeagate Reseller.seagate.com Technical SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call center Presales and Technical Support Warranty Service FAX services-All Europe toll callToll-free support numbers Asia/Pacific support services Publication feedback survey Cheetah 10K.7 Scsi Product Manual, Rev. D Symbols NumericsPage Page PCB Page Cheetah 10K.7 Scsi Product Manual, Rev. D