Appendix C.Technical support services
Product technical support is available for all Seagate products by
calling the SeaFAX, SeaFONE, SeaTDD and SeaBOARD serv-
ices described below. These services are free, but long-distance
charges (if any) are paid by the user.
SeaFAX. 408/438-2620
You can use a touch-tone telephone to access Seagate’s
automated FAX system and select technical support informa-
tion by return FAX. This service is available 24 hours a day,
7 days a week.
SeaFONE. 408/438-8222
Seagate’s phone system provides recorded technical informa-
tion on selected Seagate products while you are on hold.
Technical support specialists are available to answer ques-
tions from 8:00 A.M. to 5:00 P.M. (PST), Monday through Friday.
Recordings are accessible 24 hours a day, 7 days a week.
SeaTDD. 408/438-5382
Using a TDD (Telecommunications Device for the Deaf) de-
vice, you can send questions or comments 24 hours a day, or
communicate with a technical support specialist between 8:00
A.M. and 5:00 P.M. (PST), Monday through Friday.
SeaBOARD.
The Seagate Technical Support Bulletin Board System (BBS)
is available 24 hours a day, 7 days a week. A modem is
required to access this service. Set your communications
software for eight data bits, no parity and one stop bit (8N1).
Using the SeaBOARD BBS you can obtain:
•Specifications and configuration for Seagate products.
•Reprints of Seagate documentation.
ST9235 Family Installation Guide, Rev. B 15