5-2

Troubleshooting

Before deciding that there is a serious problem with the printer,

check the following items.

Items to be checked
Symptom Itemsto be checked Correctivemeasures
Nopowering
Powercable connection Plugthe power cable into the outlet correctly.
Powersupply to the outlet Supplythe power to the outlet.
Powerswitch ON/OFF Turnthe power switch ON.
SeeSection 2, Turing the Power ON/OFF.
Thepaper guide is not
heatedeven when the
heateris turned ON.
Printerstatus
Thepaper guide is heated during printing.
Besure the paper guide is heated by printing the test
pattern.
Heatercontrol panel
Pressthe ON key of the heater
(FRONT/PRINT/REAR)you desire again and then
besure the paper guide is heated by printing the test
pattern.
Theprinter fails to start or
operatecorrectly
ERRORlamp and message on
theLCD
Takeappropriate measures according to the error
message. See Section 5, When an Error Message
Appears.
Cannotprint
Interfacecable connection Connect the interface cable correctly.
SeeSection 2, Turing the Power ON/OFF.
ERRORlamp and message on
theLCD
Takeappropriate measures according to the error
message. See Section 5, When an Error Message
Appears.
ERRORlamp OFF Printnozzle adjustment pattern. SeeSection 3,
MechanicalAdjustment Menu.
Thetransmitted data is not
processedimmediately DATAlamp (flashing?) Checkthe communication conditions to the
computer.
Poorprint quality
Papertype
Checkfor improvement by changing the settings of
heatertemperature, print mode, RIP, etc. If not
improved,the paper will not be suitable for the ink.
Replacethe paper with other type.
Inktype Useour recommended ink.
SeeAppendix, Consumables.
Inkhead cleaning Cleanthe ink head.
SeeSection 2, Head Cleaning.
Colorstripe is not set. Set the color stripe.
See,Section 3 Entry Menu, (19) Color stripe setting.
Printdot-off occurred in low
printingrate color.
Setthe head mode to HILIGHT PRIORITY.
SeeSection 3, Entry Menu, (18) Head action mode
setting.
Operationaltemperature Usethe printer in 20 to 25 ° C temperature.
Paperjams occur
frequently
Papertype
Checkwhether the paper type setting matches the
typeof the loaded paper. See Section 2, Installing
PaperRoll in the Printer and Removing the paper
rollfrom the Printer.
Useour recommended paper.
SeeAppendix, Consumables.
Papersetting Setthe paper correctly.
SeeSection 2, Replacing the Paper Roll.
Checkwhether there is any
foreignmaterial in the carriage
pathor the paper path.
Removeany foreign material.
SeeSection 5, Clearing Paper Jams.
Printis slow Operational temperature Usethe printer in 20 to 25 ° C temperature.