Problem | Possible cause | Possible solution | |
Active noise | The volume is set too | Increase the volume of your headset. | |
compensation but | low. |
| |
very low volume |
|
| |
The headphone jack plug | Connect the headphone jack plug. | ||
communication | |||
is not connected |
| ||
|
| ||
| correctly. |
| |
Active noise | The microphone jack | Connect the microphone jack plug. | |
compensation but | plug is not connected |
| |
reduced | correctly. |
| |
intelligibility |
|
| |
|
|
| |
Communications in | You are receiving a mono | Set the mono/stereo switch to “ ” | |
one ear only | source but the headset is | (mono). | |
| set to stereo operation. |
| |
|
|
|
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser agent for assistance.
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