If a problem occurs ...
If a problem occurs ...
Problem | Possible cause | Solution | Page |
Headset | The rechargeable | Recharge the rechargeable | 10 |
cannot be | battery is flat | battery. |
|
switched on |
|
|
|
|
|
|
|
No audio signal | The headset is not | Check if the headset is | 11 |
| paired with the mobile | paired. If necessary, pair |
|
| phone | the headset again. |
|
| The volume is adjusted | Increase the volume. | 16 |
| too low |
|
|
|
|
|
|
| The headset is | Switch the headset on. | 14 |
| switched off |
|
|
|
|
|
|
Headset | The pairing does not | Check if your Bluetooth | – |
cannot be | work | device supports the HF or |
|
paired |
| HS profile. |
|
| The mobile phone is | Switch your mobile phone | – |
| switched off | on. |
|
| Bluetooth is | Activate Bluetooth on your | – |
| deactivated on the | mobile phone. |
|
| mobile phone |
|
|
No voice | The voice prompts are | Activate the voice | 15 |
prompts | deactivated | prompts. |
|
announced |
|
|
|
(beeps only) |
|
|
|
Headset does | The operation of the | Reset the headset to the | 20 |
not react to | headset is faulty | factory default settings. |
|
any button |
|
|
|
press |
|
|
|
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com/cco.
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