If a problem occurs ...

If a problem occurs ...

Problem

Possible cause

Solution

Page

Headset

The rechargeable

Recharge the rechargeable

10

cannot be

battery is flat

battery.

 

switched on

 

 

 

 

 

 

 

No audio signal

The headset is not

Check if the headset is

11

 

paired with the mobile

paired. If necessary, pair

 

 

phone

the headset again.

 

 

The volume is adjusted

Increase the volume.

16

 

too low

 

 

 

 

 

 

 

The headset is

Switch the headset on.

14

 

switched off

 

 

 

 

 

 

Headset

The pairing does not

Check if your Bluetooth

cannot be

work

device supports the HF or

 

paired

 

HS profile.

 

 

The mobile phone is

Switch your mobile phone

 

switched off

on.

 

 

Bluetooth is

Activate Bluetooth on your

 

deactivated on the

mobile phone.

 

 

mobile phone

 

 

No voice

The voice prompts are

Activate the voice

15

prompts

deactivated

prompts.

 

announced

 

 

 

(beeps only)

 

 

 

Headset does

The operation of the

Reset the headset to the

20

not react to

headset is faulty

factory default settings.

 

any button

 

 

 

press

 

 

 

If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance.

To find a Sennheiser partner in your country, search at www.sennheiser.com/cco.

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