Troubleshooting

Troubleshooting

Sound problems

Problem

Possible cause

Possible solutions

Page

 

 

 

 

 

Headphones are switched off.

Switch the headphones on.

20

 

No power connection.

Check the connection of the power supply

16

 

 

unit.

 

 

Headphones are muted.

Deactivate the muting function.

21

 

Audio plug is not properly

Check the audio plug connection.

12

 

connected.

 

 

 

 

Audio source is switched off.

Switch the audio source on.

–

 

Volume of the analog audio source is

Increase the volume on the audio source

 

No sound

either set to the minimum or is on

to at least a medium level/Deactivate the

–

mute.

muting function from the audio source.

 

 

Audio cable is defective.

Replace the audio cable.

–

 

Headphones are not correctly paired

Pair the headphones with the transmitter

 

 

with the transmitter (e.g. additional

again.

26

 

headphones).

 

 

 

Wrong audio input is selected.

Select the other audio input.

21

 

Digital audio connection uses

Set the digital audio output of your

 

 

device/audio source to “PCM”, with a

 

 

incompatible data transmission

–

 

sampling rate of max. 96 kHz (see the

 

settings.

 

 

instruction manual of your audio source).

 

 

 

 

 

 

 

 

 

Headphones are out of the

Reduce the distance between headphones

–

 

transmitter’s range.

and transmitter.

 

 

Signal is shielded.

Remove obstacles between the

–

 

transmitter and headphones.

Sound dropouts/

 

 

 

Change the position of the transmitter or

 

no sound

 

11

 

There are interfering devices (e.g.

of the headphones.

 

 

WLAN routers, Bluetooth devices or

Ensure that the transmitter is separated

 

 

microwaves) in the vicinity.

from other wireless devices by at least

–

 

 

50 cm/20”.

 

 

 

 

 

 

Headphone volume is adjusted too

Increase the volume on the headphones.

21

 

low.

Sound is too low

 

 

Volume of the analog audio source is

Increase the volume on the analog audio

–

 

 

adjusted too low.

source to at least a medium level.

 

 

 

 

 

 

Hear echoes and TV

Some TVs can adjust a delay or

Check the audio output settings of your

 

tone when using

latency of the audio signal for the

–

TV and set the latency to “0”.

headphones

digital audio output.

 

 

 

 

 

 

 

 

Balance is misadjusted.

Adjust the balance.

22

Sound only on one

Audio cable is not properly

Check the plug connection.

12

ear

connected.

 

 

 

Audio cable is defective.

Replace the audio cable.

–

 

 

 

 

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