Troubleshooting
Problem | Possible cause | Possible solutions | Page | |
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| Signal of the audio source is | Reduce the volume of the audio source. | – | |
| distorted. | |||
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Sound is distorted | Headphone volume is adjusted too | Reduce the volume on the headphones. | ||
high. | ||||
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| Volume of the analog audio source is | Decrease the volume of the analog audio | – | |
| adjusted too high. | source at least to a medium volume level. | ||
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Hearing profiles |
| Switch off all other connected |
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cannot be activated. |
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More than one pair of headphones is | headphones. The hearing profiles can | – | ||
The LEDs for | connected to the transmitter. | only be used with one pair of HDR 195 | ||
personal hearing are |
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flashing |
| headphones. |
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Other problems
Problem | Possible cause | Possible solutions | Page | |
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Transmitter does | No power connection. | Check the connection of the power supply | ||
not turn on |
| unit. |
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| The rechargeable batteries are | Recharge the rechargeable batteries. | ||
| almost empty. | |||
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Headphones do not | No batteries inside the battery | Insert the rechargeable batteries. | ||
compartments. | ||||
turn on |
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| Remove the rechargeable batteries from |
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| The rechargeable batteries are |
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| the headphones and reinsert them again. | |||
| inserted the wrong way round. | |||
| Observe correct polarity. |
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Operating time | The rechargeable batteries are | Replace the rechargeable batteries with | ||
decreases | exhausted. | new ones. | ||
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| More than one pair of headphones is |
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Hearing profile | connected to the transmitter | Switch off all other connected |
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(pressing the MODE button makes | ||||
cannot be activated | headphones. | |||
the 3 LEDs for sound optimization |
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| flash 3 times). |
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You hear beeps in | The rechargeable batteries are | Recharge the rechargeable batteries. | ||
the headphones | almost empty. | |||
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| Distance to the transmitter is too | Reduce the distance to the transmitter. | – | |
| large. | |||
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| Headphones are not paired with the | Pair the headphones with the transmitter. | ||
| transmitter. |
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Headphones cannot |
| Perform a proximity pairing: |
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| 1. Place the headphones as close as |
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be connected to the | Another set of headphones is being |
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possible to the transmitter. |
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transmitter | charged so I can‘t pair my second | – | ||
2. Switch the headphones on. | ||||
| headphones. |
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| 3. Press the Volume +/- buttons |
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| simultaneously for about 7 seconds. |
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| Headphones are not compatible. | Use Sennheiser HDR 165, 175, 185, or | – | |
| 195 wireless headphones only. | |||
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If you encounter a problem that is not listed in the table, or if the solutions provided do not work, please visit the RS 195 product page at www.sennheiser.com for the most
You may also contact your local Sennheiser service partner for assistance. To find a Sennheiser service partner in your country, visit www.sennheiser.com.
30 RS 195