Shark S3501CO manual Troubleshooting Guide, Steam Mop will not

Troubleshooting Guide

PROBLEM		POSSIBLE REASONS & SOLUTIONS
		Your Steam Mop should be securely plugged into a
The Steam Mop		120V AC electrical outlet only.
will not turn on.		Check your fuse or breaker.
		If your unit still doesn’t work, give us a call 1-800-798-7398
Steam Mop will not		Prime the pump, see page 4 for more information.
make steam.		Is there water in the water tank? If not, add water to your
		Steam Mop following the instructions.
		Check to see if your micro-fiber cleaning pocket is too wet.
Steam Mop leaves		We recommend you unplug the Steam Mop and change the
water on the floor.		micro-fiber cleaning pocket.
		Make sure the steam pocket is attached correctly.
Steam Mop is hard		Make sure the steam pocket is attached correctly.
		Check to see if your pocket is excessively dirty.
to push.
		Try increasing the height of the pole for better leverage.
		The micro-fiber pocket might be dirty. Flip or change
		the pocket.
		If you washed the pocket with powder detergent then the
		pocket might be ruined.
Floors are cloudy,		If you are cleaning in a kitchen area where there might be a
		build-up of grease then use a degreasing agent such as an
streaky or spotty
		all-purpose cleaner or dish soap and paper towels to clean
after steaming.
		the area first.
		You might have left the mop in the same spot for
		too long.
		Do you have hard water? If you do you, we recommend
		switching to distilled water.
12	TOLL FREE: 1-800-798-7398

English

ONE (1) YEAR LIMITED WARRANTY

EURO-PRO Operating LLC warrants this product to be free from defects in material and workmanship for a period of one (1) year from the date of the original purchase, when utilized for normal household use, subject to the following conditions, exclusions and exceptions.

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, return the complete appliance and accessories, freight prepaid. For Customer Service support, call 1 (800) 798-7398 or visit our website www.sharkcompany.com.

If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC will repair or replace it free of charge. Proof of purchase date and $ 9.95 to cover the cost of return shipping and handling must be included. *

The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes. This limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alterations to the product or any of its parts, which have been performed by a repair person not authorized by EURO-PRO Operating LLC.

This warranty is extended to the original purchaser of the unit and excludes all other legal and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the specific obligations expressly assumed by it under the terms of the limited warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages of any nature whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach tag to item before packing with your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.

OWNERSHIP REGISTRATION CARD FOR

CANADIAN CONSUMERS ONLY

Please complete and return within ten (10) days of purchase. The registration will enable us to contact you in the event a product defect is discovered. By returning this card you acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying instructions.

RETURN TO: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, Quebec H4S 1A7

PURCHASER: ……………………………………………………………………………………………............

ADDRESS: ………………………………………………………………………………………………...............

S3501 CO

DATE OF PURCHASE: …………………….. MODEL: ………………...................................

NAME AND ADDRESS OF STORE: …………………………………………………………………..

www.sharkcompany.com 13