![Troubleshooting Guide](/images/new-backgrounds/181995/18199519x1.webp)
Troubleshooting Guide
PROBLEM |
| POSSIBLE REASONS & SOLUTIONS | |
|
| Your Steam Mop should be securely plugged into a |
|
|
|
| |
The Steam Mop | 120V AC electrical outlet only. |
| |
will not turn on. | Check your fuse or breaker. |
| |
|
| If your unit still doesn’t work, give us a call |
|
|
|
| |
Steam Mop will not | Prime the pump, see page 4 for more information. |
| |
make steam. |
| Is there water in the water tank? If not, add water to your |
|
|
| Steam Mop following the instructions. |
|
|
|
|
|
|
| Check to see if your |
|
Steam Mop leaves | We recommend you unplug the Steam Mop and change the |
| |
water on the floor. |
| ||
|
| Make sure the steam pocket is attached correctly. |
|
|
|
|
|
Steam Mop is hard | Make sure the steam pocket is attached correctly. |
| |
Check to see if your pocket is excessively dirty. |
| ||
to push. |
|
| |
| Try increasing the height of the pole for better leverage. |
| |
|
|
| |
|
|
|
|
|
| The |
|
|
| the pocket. |
|
|
| If you washed the pocket with powder detergent then the |
|
|
| pocket might be ruined. |
|
Floors are cloudy, | If you are cleaning in a kitchen area where there might be a |
| |
| |||
streaky or spotty |
| ||
| |||
after steaming. |
| ||
the area first. |
| ||
|
|
| |
|
| You might have left the mop in the same spot for |
|
|
| too long. |
|
|
| Do you have hard water? If you do you, we recommend |
|
|
| switching to distilled water. |
|
|
|
|
|
12 | TOLL FREE: |
English
ONE (1) YEAR LIMITED WARRANTY
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, return the complete appliance and accessories, freight prepaid. For Customer Service support, call 1 (800)
If the appliance is found to be defective in material or workmanship,
The liability of
This warranty is extended to the original purchaser of the unit and excludes all other legal and/or conventional warranties. The responsibility of
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach tag to item before packing with your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.
OWNERSHIP REGISTRATION CARD FOR
CANADIAN CONSUMERS ONLY
Please complete and return within ten (10) days of purchase. The registration will enable us to contact you in the event a product defect is discovered. By returning this card you acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying instructions.
RETURN TO:
PURCHASER: ……………………………………………………………………………………………............
ADDRESS: ………………………………………………………………………………………………...............
S3501 CO
DATE OF PURCHASE: …………………….. MODEL: ………………...................................
NAME AND ADDRESS OF STORE: …………………………………………………………………..
www.sharkcompany.com | 13 |