Shark SE400 manual Troubleshooting Guide, Problem, Possible Reasons & Solutions, Pocket Mop is

Troubleshooting Guide

English

PROBLEM	POSSIBLE REASONS & SOLUTIONS
	Your Steam Mop should be securely plugged into a
The Pro Lite Steam	120V AC electrical outlet only.
Pocket® Mop will	Check your fuse or breaker.
not turn-on.	If your unit still does not work, please contact Customer Care at
	1-800-798-7398.
	Is there water in the water tank? If not, add water to your Steam
The unit will not	Mop following instructions on page 4.
make steam.	If the unit still doesn’t make steam, please contact Customer
	Care at 1-800-798-7398.
	If you have already plugged in your unit, unplug and try a
Cannot select steam	different outlet. This may reset the standby mode.
	Add water to the tank and press the ON/Standby button to
setting/flashing blue
	select a steam setting.
light remains on.
	If your unit still does not work, please contact Customer Care at
	1-800-798-7398.
The Pro Lite Steam	Check to see if your micro-fiber cleaning pad is soaked through.
	We recommend you unplug the Steam Mop and change the
Pocket® Mop leaves
	micro-fiber cleaning pad.
water on the floor.	Make sure the micro-fiber cleaning pad is attached correctly.
The Pro Lite Steam	Do not leave your Steam Mop on the floor with a damp or
	wet cleaning pad.
Pocket® Mop left	If you’re using tap water we recommend switching
a white spot on
	to distilled water.
the floor.
	Make sure the cap is securely on the water tank.
	The micro-fiber cleaning pad might be dirty. Flip or change the
	cleaning pad.
	If you washed the cleaning pad with powder detergent, then it
	may be damaged and require replacement. Replacement pads
	are available at www.sharkclean.com.
Floors are cloudy,	You might have left the mop in the same spot for too long.
	Do you have hard water? If you do, you might want to switch to
streaky or spotty
	distilled water.
after steaming.	This might be leftover from past cleaners used on the floor
	surface. Use the Steam Mop a few more times and see if the
	leftover cloudiness is removed. If this does not work, we suggest
	rinsing the floor with water, letting it dry, and then steam
	mopping again with a clean pad. One or more rinses generally
	removes the residue. A more stubborn case may require you to
	rinse the floor with a mix of one part vinegar and two parts water.
The Pro Lite Steam	Make sure the micro-fiber cleaning pad is attached correctly.
Pocket® Mop is	Check to see if the cleaning pad is excessively dirty. If so,
hard to push.	replace the cleaning pad.

www.sharkclean.com

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