Sharp BD-HP21U operation manual Troubleshooting, Appendix

Appendix

Troubleshooting

The following problems do not always suggest a defect or malfunction of this Player.

Refer to the problems and lists of possible solutions below before calling for service.

The Player power cannot be turned on.		Screen freezes and operation buttons do not
• Is the power cord firmly plugged into the AC outlet?		work.
• When the power cord is plugged into an AC outlet, press		• Press HSTOP, then restart playback.
and hold POWER on the Player until “	”	• Turn off the power and turn on the power again.
appears on the front panel display. Then, after the		• If the power is not turned off, perform a reset. (Page 42)
STANDBY indicator is lit, turn on the power. (Page 42)		• Is the disc damaged or dirty? Check the condition of the
• Press POWER after the STANDBY indicator turns on.		disc. See page 10 for details about disc cleaning.

The disc is automatically ejected after closing the disc tray.

•Make sure that the disc is loaded properly (aligned in disc tray and label-side up).

•Take out the disc and clean it.

•Make sure that region code on the disc matches that of this Player.

•Make sure that the disc is playable.

No picture.

•Make sure that the cables are connected correctly.

•Make sure that the connected TV or the AV receiver is set to the correct input.

•Take out the disc and clean it.

•Make sure that region code on the disc matches that of this Player.

•There is no picture from the HDMI output.

−Are the settings performed correctly? Please check the settings.

•There is no picture from the component video output.

−Are the settings performed correctly? Please check the settings.

The Player cannot play a disc.

•Take out the disc and clean it.

•Make sure that the disc is loaded properly (aligned in disc tray and label-side up).

•Make sure that region code on the disc matches that of this Player.

•Allow any condensation in or near the Player to dry.

•Check that the disc is recorded in the compatible TV system (PAL or NTSC).

•The Player cannot play back video which was not recorded normally.

•Proper playback may be impossible due to the state of the disc recording, a scratched, warped or dirty disc, the state of the pick-up, or compatibility issues between this Player and the disc being used.

•When the recorded time of a disc is unusually short, playback may not be possible.

•BD-RE/R discs recorded in a format other than BDMV cannot be played back.

The settings have been erased.

•If the Player is unplugged (or there is a power failure) for more than about 1 hour while its power is on, the settings will be lost. Make sure that you turn off the Player before unplugging the power cord.

•When there is a power interruption or the power cord is unplugged from the power outlet with the power on, all settings return to the factory preset values.

The Player power is turned off.

•Is “AUTO POWER OFF” set to “YES”? When “AUTO POWER OFF” is set to “YES”, the power will be automatically turned off after 10 continuous minutes of inactivity (no playback).

Audio is not output, or images are not played back properly.

•The audio may not be output or the images may not be played back properly for some discs in which copyright- protected contents are recorded.

The remote control does not work.

•Set the remote control and the Player to the same remote control code. (Page 21)

•Use the remote control within its operating range.

•Replace the batteries.

No sound, or sound is distorted.

•If the volume of the TV or amplifier is set to minimum, turn the volume up.

•There is no sound during still mode, slow motion playback, fast forward and fast reverse.

•DVD audio recorded in DTS is only output from the DIGITAL AUDIO OUT terminal. Connect a DTS compatible digital amplifier or decoder to the DIGITAL AUDIO OUT OPTICAL terminal on this Player.

•Check that the audio cable is connected correctly.

•Check that the cable plugs are clean.

•Take out the disc and clean it.

•Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or non-standard audio is recorded for the audio content of the disc.

The playback screen will be disturbed if DVD video is recorded to a VCR, or played back through a VCR.

•This Player complies with analog copy protection. Some discs contain a copy prohibiting signal. If you try to play back such discs through a VCR, or record to a VCR and play back the signal, the copy protection will prevent normal playback.

The TV operates incorrectly.

•Some TVs with wireless remote control capability may operate incorrectly when using the remote control of this Player. Use such TVs away from this Player.

There is just audio with no video.

•Is the connection cable for video output connected properly?

Widescreen video appears vertically stretched, or black bands appear at the top and bottom of the screen.

•Is “TV ASPECT RATIO” set to match the connected TV? (Page 35)

•If you are using a widescreen TV, is the “TV ASPECT RATIO” set to “WIDE”? (Page 35)

Square noise (mosaic) appears on the screen.

•Blocks in images may be visible in scenes with rapid movement due to the characteristics of digital image compression technology.

Video stops.

•Has the Player been subjected to shock or impact? Are you using it in an unstable location? The Player will stop if it senses shock or vibration.

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