Sharp MX-B201, MX-B201D TROUBLESHOOTING AND MAINTENANCE

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Chapter 10

TROUBLESHOOTING AND MAINTENANCE

Problems related to general use of the machine, the copy function, and software

setup are explained here. Be sure to check the problem carefully before calling for

service, as many problems can be solved by the user.

If you are unable to solve the problem, turn off the main switch, unplug the power

cord from the outlet, and contact your dealer.

DISPLAY MESSAGES

When the following indicators light up or blink on the operation panel or the following

alphanumeric codes appear in the display, solve the problem immediately referring

to both the table below and the indicated page.

Be sure to use only genuine SHARP parts and supplies.

Indication Cause and remedy Page

Lamp indicator Display

Tray

location

indicator Blinks

BYPASS : ADD

PAPER The indicated paper tray is not attached,

is attached incorrectly, or has run out of

paper. (The tray is indicated in <*>.)

12

14

TRAY<*> : ADD

PAPER

CLOSE PAPER

TRAY<*>

Error indicator

Blinks

CLEAR PAPER

JAM. A paper misfeed has occurred.

Remove the misfeed as explained in

"MISFEED REMOVAL".

102

SPF/RSPF JAM.

FRONT OR SIDE

COVER OPEN.

CLOSE COVERS.

The cover is open. Close the cover. -

CLOSE THE SPF/

RSPF COVER.

The document feeder cover is open. Close

the document feeder cover.

-

REPLACE THE

TONER

CARTRIDGE.

The toner cartridge is empty. Replace

the toner cartridge with a new cartridge.

(When the indicator blinks, the machine

does not operate.)

106

SYSTEM ERROR

[XX - XX] REFER

TO USER GUIDE

When [F2-02] appears, check the toner

cartridge and make sure that the seal is

not still affixed. -

The machine will not function. Turn the

power switch off, wait about 10 seconds,

and then turn on the switch again. If this

does not clear the error, remove the

power cord from the outlet, and contact

your authorised service representative.

-

Contents

Main CONTENTS 1PREPARATIONS 2LOADING PAPER 3MAKING COPIES 4CONVENIENT COPY FUNCTIONS Page 3 INTRODUCTION Using the manual About the operation guide Operation Guide (this manual) 4 Explanation of illustration MAIN FEATURES High-speed laser copying High-quality digital image A 1 6 PREPARATIONS This chapter provides basic information that you should know before using the machine. PART NAMES Interface USB connector Original cover Operation panel READY TO COPY. 100% A4 0 Display 9 CONNECTING THE POWER CORD 1 unit is in the OFF position. 2 POWER ON AND OFF Power on Power off Power save modes Preheat mode Auto power shut-off mode Check RSPF open function LOADING PAPER PAPER For best results, use only SHARP recommended paper. LOADING PAPER 12 1 and pull the paper tray out until it stops. 2 3 14 BYPASS FEED (including special paper) Important points when inserting paper in the bypass tray Envelopes Available Not Available 1 2 3 16 CHANGING A TRAY'S PAPER SIZE SETTING 1 2 5 3 4 MAKING COPIES NORMAL COPYING 1 2 3 1 2 3 4 Page MAKING COPIES 20 Setting the number of copies SELECTING THE TRAY Press the [TRAY SELECT] key ( ). 21 1 2 3 4 5 22 REDUCTION/ENLARGEMENT/ZOOM 1 2 3 select the desired copy ratio and then press the [OK] key. 4 then press the [START] key ( ). 23 CONVENIENT COPY FUNCTIONS AUTOMATIC TWO-SIDED COPYING AB A B 1 2 3 3 4 5 1 2 3 4 5 1 2 3 4 5 6 1 2 3 4 28 COPYING MULTIPLE ORIGINALS ONTO A SINGLE SHEET OF PAPER 1 2 3 4 5 6 1 2 3 4 5 31 1 2 until "MARGIN SHIFT" appears and then press the [OK] key. 3 4 5 33 ID CARD COPY 1 2 3 4 34 INSTALLING THE SOFTWARE SOFTWARE MFP driver Printer driver Scanner driver (USB only) 35 BEFORE INSTALLATION Hardware and software requirements Installation environment and usable software 36 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 connector on the machine. 2 Page 5 6 7 8 Page 5 6 7 Page 6 7 8 46 Chapter 6 PRINTER FUNCTIONS System requirements for USB 2.0 (Hi-Speed mode) 47 BASIC PRINTING 1 2 menu. 3 4 Canceling a print job 1 2 3 4 49 PRINTER DRIVER SETTING SCREEN 50 SETTING ADVANCED PRINT FUNCTIONS Printing multiple pages on one page (N-Up Printing) Page 4 Rotating the print image 180 degrees (Rotate 180 degrees) 1 2 Page Printing faint text and lines in black (Text To Black/Vector To Black) 1 2 Page Adding a watermark to printed pages (Watermark) 1 2 Two-sided printing 1 2 58 SAVING FREQUENTLY USED PRINT SETTINGS Saving settings at the time of printing (User Settings) 1 2 3 59 OUTLINE OF THE PRINT STATUS WINDOW 60 PRINTER DRIVER FEATURES 61 Chapter 7 SCANNER FUNCTIONS SCANNING OVERVIEW 62 USING THE SCANNER MODE SCANNING USING THE KEYS ON THE MACHINE 1 2 3 4 Page Button Manager settings 1 2 3 4 5 Outline of Button Manager Scanning from the operation panel of the machine (Using Button Manager) 1 2 3 4 5 1 2 3 4 5 6 7 8 Scanner driver settings Set-up Screen Preview screen Scanning from a WIA-compliant application (Windows XP/Vista/7) 1 2 3 4 Scanning from the "Scanner and Camera Wizard" (Windows XP) 1 2 3 4 5 Page 74 Chapter 8 USER SETTINGS The user settings allow you to customize machine settings to better meet your needs. USER PROGRAMS Copy mode Page Page *These menus are only effective when the optional MX-NB11 is installed. Print mode 79 SELECTING A SETTING FOR A USER PROGRAM 1 2 3 4 Audible signals (key entry beep, invalid key beep, base setting beep) Base settings 9 81 ACCOUNT CONTROL SETTINGS PREPARING FOR USING ACCOUNT CONTROL SETTINGS Entering account control mode 1 2 Page Page Page Page Page 87 Chapter 10 TROUBLESHOOTING AND MAINTENANCE DISPLAY MESSAGES Indication Cause and remedy Page Lamp indicator Display 89 TROUBLESHOOTING THE MACHINE/COPYING Page Page Page 93 PRINTING AND SCANNING PROBLEMS Page Page Page Page 98 PROBLEMS DURING SETUP OF THE SOFTWARE MFP driver cannot be installed (Windows 2000/XP) 1 2 3 4 Plug and play screen does not appear 1 2 3 4 The MFP driver cannot be correctly installed by Plug and Play (Windows 2000/XP/Vista/7) 1 2 3 4 Removing the software 1 2 3 101 MISFEED REMOVAL 1 2 3 A: Misfeed in the paper feed area 1 2 B: Misfeed in the fusing area 1 2 3 C: Misfeed in the transport area 1 2 3 4 D: Misfeed in the RSPF Document feeder cover RSPF jam release lever Roller (X) (Y) 105 1 2 3 4 5 6 7 108 CHECKING THE TOTAL COUNT Press the [ ] key ( ) or [ ] key ( ) until "TOTAL COUNT" appears, and then press the [OK] key. display the count of each function. MAINTENANCE REQUIRED 109 CLEANING THE MACHINE Cabinet Document glass and the back side of the RSPF Document glass/scanning window RSPF RSPF roller RSPF scanning window Page OPTIONAL EQUIPMENT Page Page A. Information on Disposal for Users (private households) 1. In the European Union 2. In other Countries outside the EU 1. In the European Union 2. In other Countries outside the EU