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Siemens 4200 Series, 4100 Series manual Contacting Technical Support

Models: 4100 Series 4200 Series

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Router User’s Guide

Troubleshooting

Contacting Technical Support

If you still cannot resolve the issue after following the recommended troubleshooting procedures, contact Efficient Networks Technical Support.

Telephone: (972) 852-1000

Fax: (972) 852-1001

Email: ssn@siemens.com

Internet: http://www.support.ssn@siemens.com

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Siemens 4200 Series, 4100 Series manual Contacting Technical Support

Contents

Series 4100 SpeedStream→ Router User’s GuideSoftware License General Provisions Contents Interface Map Reboot Update Admin UserDynamic DNS Level SnoozeNetwork LAN Features Features of the SpeedStream RouterSecurity Features IntroductionConfiguration & Management General Safety GuidelinesMinimum System Requirements Advanced Router FunctionsHardware Installation Physical InstallationBasic Installation Procedure Residential Gateway Family User GuideInstalling Line Filters In-Line FilterWall-Mount Filter Connect the power Connecting CablesConnect the Ethernet cables Connect the DSL cableConnect the USB Cable Install USB Driver SoftwareCheck TCP/IP Protocol Settings Operating System ConfigurationChecking TCP/IP Settings Windows 9x/ME Checking TCP/IP Settings Windows Checking TCP/IP Settings Windows XP Ethernet Adaptor en0,en1,… if connecting via USB Checking TCP/IP Settings MAC OS 8.6 throughChecking TCP/IP Settings MAC OSX Click Setup. This starts the New Connection Wizard Internet Access ConfigurationFor Windows 9x/2000 For Windows XPBefore Configuring the Router SpeedStream Router SetupRequire admin login to access entire Web site Connecting to the RouterRequire admin login to access configuration pages Do not require admin loginSelecting PPP Connection PPP Login Home Window Add User Profiles Configuring User ProfilesDisable all Content Filtering Require admin login to access configuration pages Deleting User Profiles Editing User ProfilesWAN Interface Configuring ISP Connection SettingsHost Enable DisableDhcp Relay Click Infinite Time Click Save SettingsStatic Routes RFC2684 EnabledRIP Configuring Network SettingsRIP Routing Information Protocol Port Forwarding UPnP Universal Plug and Play Bridge Mode Server Ports Dynamic DNS Time Client Configuring Security FeaturesAdmin User Time Client Select Enable from Enable Time ClientNAT Only Enabled NAT & Napt DisabledNapt Only Enabled NAT&NAPT EnabledSnooze FirewallLevel Enable Snooze, and set the Snooze time interval to Disable SnoozeReset the Snooze time interval to SnoozeEnable DMZ with this Host IP address Disable DMZMake Settings Permanent Make Settings Last forFilter Rules This IP Address Any IP Address− Any Protocol − TCP Transmission Control Protocol Less than or equal to AnyEqual to Greater than or equal toIcmp Options Window Clone IP Filter Rules Log Select Enable Attack Detection Same Source and Destination AddressBroadcast Source Address Invalid IP Packet Fragment LAN Source Address on LANFragmented TCP Packet Fragmented TCP HeaderStatus and Statistics Monitoring Router HealthSystem Log System SummaryATM Statistics Ethernet Statistics Diagnostics Interface Map ToolsReset to system defaults RebootUpdate RemoteLocal Basic Troubleshooting Steps TroubleshootingInterpreting the LED Display Post Failure red pwr LED Resolving Specific IssuesContacting Technical Support Administrative User Setup Configuration Data SheetsParameter Default Value Your Value User Name Admin Password Parameter Default Value Your ValueFirewall Custom IP Filter Configuration Router User’s Guide Configuration Data Sheets Parameter Default Value Your Value Parameter Default Value Parameter Default Value Your Value LevelFirewall DMZ Firewall LevelParameter Default Value Your Value Port Forwarding PPP Login Parameter Default Value Your Value Log Capture Level Static RouteSystem Log UPnP Technical Specifications Routing Standards Compliance Firewall Security Levels Security Application High Medium Low Napt OffProtocol Compliant Out Http Https Icmp Rtsp SIP Smtp Siemens Subscriber Networks