Questions & Answers

77

If you have any questions about using your phone, visit us at www.my-siemens.com/customercareanytime. In addition we have listed some frequently asked questions and answers below.

QuestionPossible causesPossible solution

Phone cannot

On/Off key not pressed long

Press On/Off key for at least two seconds.

be switched on. enough.

 

 

Flat battery.

Charge battery. Check charging indicator in the

 

 

display.

 

Battery contacts dirty.

Clean contacts.

 

See also below under:

 

 

"Charging error".

 

Standby time is

Frequent use of the games.

Restrict use if necessary.

too short.

 

 

 

Speed search active.

Deactivate speed search (p. 63).

 

Display illumination on.

Switch off display illumination (p. 56).

 

Unintentional keystrokes

Activate key lock (p. 72).

 

(illumination!).

 

Charging error

Battery totally discharged.

1) Plug in charger cable.

(charge icon

 

2) Wait up to 2 hours until the charge icon is dis-

not displayed).

 

played.

 

 

3) Charge battery as usual.

 

Temperature out of range:

Make sure the ambient temperature is right, wait a

 

5° C to 40 °C.

while, then recharge.

 

Contact problem.

Check power supply and connection to the phone.

 

 

Check battery contacts and device interface, clean

 

 

them if necessary, then insert battery again.

 

No mains voltage.

Use different mains power socket, check mains

 

 

voltage.

 

Wrong charger.

Only use original Siemens accessories.

 

Battery faulty.

Replace battery.

SIM error.

SIM card not correctly inserted.

Make sure that the SIM card is correctly

 

 

inserted (p. 8).

 

SIM card contacts dirty.

Clean the SIM card with a dry cloth.

 

SIM card with wrong voltage.

Use 3 V SIM cards only.

 

SIM card damaged (e.g. broken). Inspect the damage. Return the SIM card to service

 

 

provider.