Questions & Answers

25

Questions & Answers

If you have any questions about using your phone, visit us at www.siemens-mobile.com/customercareanytime. In addition we have listed some frequently asked questions and answers below.

Question

Possible causes

Possible solution

 

 

Phone cannot

On/Off key not pressed long enough. Press On/Off key for at least two seconds.

 

 

be switched on. Flat battery.

Charge battery. Check charging indicator in the display.

Standby time

Speed search active.

Deactivate speed search (p. 22).

 

is too short.

Display illumination on.

Switch off display illumination (p. 20).

 

Charging er-

Battery totally discharged.

1) Plug in charger cable.

 

ror (charge

 

2) Charge icon appears after approx. 2 hours.

icon not dis-

 

3) Charge battery as usual.

played).

Contact problem.

Check power supply and connection to the phone.

 

 

Check battery contacts and device interface and clean

 

 

them if necessary.

 

No mains voltage.

Use different mains power socket, check mains voltage.

 

Wrong charger.

Only use original Siemens accessories.

 

Battery faulty.

Replace battery.

SIM error.

SIM card not correctly inserted.

Make sure that the SIM card is correctly inserted (p. 6).

 

 

SIM card contacts dirty.

Clean the SIM card with a dry cloth.

 

SIM card with wrong voltage.

Use 3 V SIM cards only.

 

SIM card damaged (e.g. broken). Inspect the damage. Return the SIM card to service

 

 

provider.

 

 

 

No connec-

Signal weak.

Move higher, to a window or open space.

 

tion to

Outside GSM range.

Check service provider coverage map.

network.

SIM card not valid.

Contact the service provider.

 

 

New network not authorised.

Try manual selection or select a different network (p. 22).

 

Network barring is set.

Check barrings (p. 22).

 

Network overloaded.

Try again later.

 

 

 

Phone loses

Signal too weak.

Reconnection to another service provider is automatic

 

network.

 

(p. 22). Switching the phone off and on may speed this up.

Calls not pos-

2nd line set.

Set line 1

(p. 22).

 

sible.

New SIM card inserted.

Check for new restrictions.

 

 

Charge limit reached.

Reset limit with PIN 2 (p. 14).

 

Credit used up.

Load credit.

 

 

 

Certain uses

Call restrictions are set.

Barrings may be set by your service provider. Check

 

of the phone

 

barrings (p. 22).

not possible.